Food & Beverage Coordinator at IHG Career

Tamuning, , United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jul, 26

Salary

12.0

Posted On

02 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Food and beverage operations, Event coordination, Staff supervision, Inventory management, Customer service, Problem solving, Communication skills, Upselling, Training and coaching, Scheduling, Analytical skills, Basic math skills, Interpersonal skills, Safety compliance, Quality assurance

Industry

Hospitality

Description

Job Status and Requirements: 1. This is local hire only. 2. Non-exempt hourly, $12.00 per hour. 3. This position is not eligible for: 1. Relocation Package 2. to be US Work Visa Sponsor 4. Must be able to work on Guam, USA without restrictions: * US Citizens or US Permanent Residents * Residents of Federated States of Micronesia (FSM) What’s the job? Assist F&B management in preparing all event/catering documentation and coordinates with Sales, property departments and customer to ensure consistent, best possible quality service throughout pre-event, during-event and post-event phases of all events. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. Assist F&B management in daily operation duties such as hiring, training, scheduling, evaluating, counselling, disciplining, and motivating coaching colleagues. Assist F&B Management in monitoring service and office supplies inventory and ensure adequate supplies are available. Monitor equipment for proper use and maintenance. Address customer requests and complaints. Address and report any workplace hazards or injuries/illnesses. Perform other reasonable job duties as requested by F&B Management. Your-day-to-day People * Develop and maintain positive working relationship with others, support team to reach common goals * Inspect grooming and attire of staff and rectify any deficiencies. * Advice managers on daily staffing recommendations and make schedules if necessary. * Communicate management goals and ensure compliance of policies and procedures. * Assist management in hiring, training, scheduling, evaluating, counselling, disciplining, motivating and couching team members. * Complete safety training and certifications. Financial * Complete opening and closing procedures and duties including setting up necessary supplies and tools, cleaning all equipment and areas. * Complete scheduled inventories and stock and requisition necessary supplies. * Monitor and ensure proper use of food service supplies. * Ensure adherence to quality expectations and standards. Identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety and cost savings. * Visually inspect all operational equipment, tools and machines and report any irregularities or defects. Guest Experience * Provide warm welcome and acknowledge all guests and anticipate and address guests’ needs, assist individuals with disabilities, and thank guests with genuine appreciation. * Ensure to speak with others using clear and professional language. * Interact with guests to obtain feedback on product quality and service levels. * Enhance guest experience by responding timely to guest requests. * Respond timely and appropriately to guest request and complaints. * Make appropriate service recovery gestures in accordance with established guidelines. Responsible Business * Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, highest possible quality service throughout pre-event, during-event and post-event phases. * Recognize opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. * Coordinate and communicate event details both verbally and in writing to the customer and property operations. * Oversee guest’s experiences from file turnover through the post event phase until turnover back to sales. * Follow up with guest post-event. * Assist F&B management in conducting formal pre- and post-event meetings as required to review / communicate group needs and feedback. * Assist F&B management in facilitating various meetings as he/she perceives necessary. * Assist in the sales process and revenue forecasting for guest groups * Consult with managers to identify and realize optimal service delivery standards. * Ensure compliance of procurement and disposal rules and regulations. * Complete work orders for maintenance and repairs as needed. * Inspect storage areas for organization, use of FIFO (First In, First Out) and keep all area clean. What we need from you 1. Education - High School Diploma is required 2. Service years - At least 1 year of continuous experience supervising Food & Beverage operations at a full-service hotel. 3. Knowledge and skills * Communication skills are utilized a significant amount of time when interacting with guests and employees. * Problem solving, reasoning, analytical, motivating, and training abilities are often used when assessing food service delivery and coordinating functions. * Basic math skills, reading, and writing are used when completing paperwork, sales reconciliations, and other reports. * Must be able to obtain a government-issued Food Handler’s Certification. * Must be able to work nights, weekends, holidays, and during inclement weather. * Excellent interpersonal skills to build relationships internally and externally. 4. Language - Fluent in English (speaking, listening, reading and writing) 5. Preferred (if required) * Carrying or lifting items weighing up to 50 pounds * Frequently walking, standing up at guest-facing areas * Bending, stooping, kneeling * Handling food and beverages, stoves, utensils, and other food service or culinary supplies and equipment. What we offer In return we'll provide you a competitive financial and benefits package which may include Health (medical, dental & vision) insurance, a 401k plan with company match, Paid Time Off and Employee Discount. A chance to become part of the global IHG family - opening a door to endless career opportunities. We’re passionate about growing our talent. We’ll provide the training & development you need to succeed & progress into your next role. Join us and you’ll become part of the global IHG family – Our colleagues share some winning characteristics: we work better together, we trust and support each other, we aim higher by looking for better ways to do things, we do the right thing, and we welcome different perspectives. IHG is an equal opportunity employer: Minorities/ Females/ Disabled/ Veterans

Responsibilities

Assist management in coordinating event documentation and operations to ensure high-quality service throughout all event phases. Oversee daily staff activities, including training, scheduling, and inventory management, while maximizing revenue through upselling.