Food & Beverage Host at Polly English

Coquitlam, British Columbia, Canada -

Full Time

Start Date

Immediate

Expiry Date

04 Sep, 26

Salary

18.25

Posted On

06 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Reservation Management, Communication Skills, Open Table, Guest Relations, Time Management, Multitasking, Conflict Resolution, Phone Etiquette, MS Office

Industry

Description

Under the direction of the Supervisor or Shift Manager, the Host is the first point of contact for guests and plays a key role in delivering an exceptional dining experience. This position is responsible for greeting guests warmly, managing waitlists and reservations, and ensuring smooth guest flow throughout the restaurant. The Host contributes to a welcoming, efficient, and guest‑ready environment while upholding all company policies and procedures. Key Accountabilities * Welcomes guests in a warm, friendly, and professional manner, setting the tone for the dining experience * Manages seating charts, waitlists, and reservations to optimize table flow and minimize wait times * Escorts guests to tables and provides menus while highlighting any specials or features * Communicates accurate wait times and ensures guests feel acknowledged and informed * Assists servers and bussers during peak periods by supporting guest flow and communication * Answers phones, manages inquiries, and handles take‑out or general information requests * Observes guest needs and communicates requests or concerns to servers or management * Maintains a clean, organized, and guest‑ready host stand and entrance area * Assists in resolving guest concerns by notifying the appropriate team member promptly * Completes assigned side duties to support smooth daily operations * Communicates effectively with all operational departments to ensure seamless service * Builds positive working relationships with guests, team members, and leadership * Ensures compliance with licensing laws, health and safety and other statutory regulations * Performs other duties as assigned or directed Education and Qualifications * Minimum 1 year customer service experience * Must be available to work a flexible schedule including evenings, weekends and holidays * Experience using “Open Table” reservations platform an asset * Serving it Right certification * Ability to exceed internal and external customer expectations through timely, effective and service oriented communication * Excellent verbal and written communication skills * Computer literacy in MS Office an asset * Ability to successfully obtain a Gaming License Work Environment Considerations Standing for long periods of time and non-traditional work hours Our Companies are committed to fostering a diverse, equitable, and inclusive workplace and welcome applications from all qualified candidates. Accommodation is available throughout the recruitment and selection process. Candidates requiring accommodation are encouraged to advise us at any stage of the process. We thank all applicants for their interest; however, only those selected for further consideration will be contacted.

Responsibilities

The Host serves as the first point of contact, greeting guests and managing seating charts and reservations to optimize flow. They are responsible for maintaining the entrance area and coordinating with the service team to ensure a seamless dining experience.