Food & Beverage Hostess - The Cape Town EDITION Hotel (Pre-Opening) at TOWNEPLACE SUITES BY MARRIOTT SAN DIEGO AIRPORT LIBERTY STATION

Cape Town, Western Cape, South Africa -

Full Time

Start Date

Immediate

Expiry Date

27 Aug, 26

Salary

0.0

Posted On

29 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service Orientation, Teamwork, Interpersonal Skills, Communication, Listening, Telephone Etiquette, English Language Proficiency, Guest Relations, Conflict Resolution, Time Management

Industry

Hospitality

Description

POSITION SUMMARY Greet guests and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc. Guide guests through the dining rooms and provide any needed assistance. Move and arrange tables, chairs, and settings and organize seating for groups with special needs. Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting. Check menus to ensure they are current, clean, plentiful, and wrinkle-free. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Monitor dining rooms for seating availability, service, safety, and well being of guests. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. CRITICAL TASKS Safety and Security * Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. * Complete appropriate safety training and certifications to perform work tasks. * Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). * Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. * Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. Policies and Procedures * Protect the privacy and security of guests and coworkers. * Maintain confidentiality of proprietary materials and information. * Follow company and department policies and procedures. * Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. * Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. * Perform other reasonable job duties as requested by Supervisors. Guest Relations * Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. * Address guests' service needs in a professional, positive, and timely manner. * Thank guests with genuine appreciation and provide a fond farewell. * Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. * Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. * Engage guests in conversation regarding their stay, property services, and area attractions/offerings. * Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones). * Assist other employees to ensure proper coverage and prompt guest service. Communication * Speak to guests and co-workers using clear, appropriate and professional language. * Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. * Talk with and listen to other employees to effectively exchange information. * Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property. Working with Others * Support all co-workers and treat them with dignity and respect. * Develop and maintain positive and productive working relationships with other employees and departments. * Partner with and assist others to promote an environment of teamwork and achieve common goals. Quality Assurance/Quality Improvement * Comply with quality assurance expectations and standards. Physical Tasks * Stand, sit, or walk for an extended period of time or for an entire work shift. * Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. General Food and Beverage Services * Monitor dining rooms for seating availability, service, safety, and well being of guests. * Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. * Notify management of maintenance repairs issues. * Report any employee, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident. * Assist your and other departments when needed to ensure optimum service to guests. Assists Management * Communicate with guests, other employees, or departments to ensure guest needs are met. Opening * Check menus to ensure they are current, clean, plentiful, and wrinkle-free. Greeting and Seating * Thank every guest upon departure, invite them to return, and wish them a fond farewell. * Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc. * Guide guests through the dining rooms and provide any needed assistance. * Move and arrange tables, chairs, and settings and organize seating for groups with special needs with minimal amount of disturbance to other guests. * Greet guests and determine the number in their party. * Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting. Interpersonal Skills * Customer Service Orientation * Team Work * Diversity Relations * Interpersonal Skills Communications * Communication * Listening * Telephone Etiquette Skills * English Language Proficiency Personal Attributes * Presentation * Positive Demeanor * Integrity * Dependability * Safety Orientation * Adaptability/Flexibility PREFERRED QUALIFICATIONS Education Matric certificate. Related Work Experience No related work experience is required Supervisory Experience No supervisory experience is required At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional. But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests. We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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Responsibilities

Greet and seat guests in the dining room while ensuring place settings and menus are current and clean. Monitor dining areas for availability and safety while maintaining professional communication with guests and team members.