Job Description

• Lead, motivate and develop the Food & Beverage team to deliver exceptional guest service and achieve Total Customer Satisfaction.
• Oversee daily operations across restaurant, bar, room service and conference & events.
• Drive Food & Beverage revenue through innovative initiatives, promotions and effective upselling strategies.
• Manage departmental labour, costs, productivity and overall financial performance.
• Work closely with the Executive Chef and hotel leadership team to achieve operational and business objectives.
• Ensure effective rostering and staffing levels in line with business requirements.
• Recruit, train, coach and develop team members while building a positive and high-performing culture.
• Maintain strong relationships with VIP, regular and returning guests.
• Manage guest feedback, service recovery and escalations professionally and efficiently.
• Ensure compliance with food safety, hygiene, RSA, WHS and Accor brand standards.
• Monitor departmental performance and identify opportunities for continuous improvement.
• Support conference, event and banqueting operations to ensure seamless service delivery.
• Maintain high standards of presentation, service quality and operational consistency.
• Act as a key member of the hotel's emergency response team when required.