Job Description

This role is based within our Qantas Lounges at Canberra Airport, our Food & Beverage Restaurant Manager will bring genuine passion for hospitality and service to create a welcoming and memorable pre-flight experience for every guest.

This hands on leadership role is responsible for supporting and overseeing daily lounge operations, managing food & beverage services and leading our front of house team to consistently deliver high standards.

Key duties of this role include, but are not limited to;

• Lead by example in delivering efficient, friendly and professional food & beverage service
• Manage daily front of house operations to ensure the lounge runs smoothly and service standards are consistently maintained
• Support menu planning and service offerings in consultation with the culinary team
• Plan and coordinate staff events, functions and lounge activations
• Coordinate VIP service requirements and operational delivery during busy Chairman's Lounge periods
• Manage the purchasing and pricing of beverages and operational supplies in accordance with approved budgets
• Monitor stock levels and maintain accurate records relating to stock, wastage and relevant financial transaction
• Ensure dining, bar, buffet and service areas comply with food safety, workplace health safety and hygiene requirements and remain clean, functional and professionally presented
• Engage with guest, respond to feedback and effectively resolve concerns relating to meals, beverages and service
• Support the selection, induction, training and development of new and current food & beverage team members
• Allocate duties, coordinate workflow and provide ongoing coaching and feedback of food & beverage team members
• Greet guest and assist with food & beverage orders when operationally required
• Act as a key point of contact for operational stakeholders, ensuring clear and professional communication across the lounges
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