Bernardus Lodge & Spa Careers
SUMMARY: The Food & Beverage Manager is a key leader in our Forbes 4-Star rated restaurant, responsible for delivering an exceptional dining experience that reflects the highest standards of service, cuisine, and hospitality. This role oversees daily front-of-house operations, directs and inspires a skilled service team, and curates an exceptional beverage program that complements our award-winning culinary offerings. The ideal candidate will bring refined leadership skills, a passion for food and wine, and the ability to anticipate guest needs with elegance and precision. A Level One Sommelier Certificate is required, along with the expertise to develop innovative wine and cocktail offerings, train staff in service excellence, and ensure every detail aligns with our luxury brand standards.

QUALIFICATIONS:

• Two years’ experience in restaurant management
• Familiar with Open Table & Micros
• Strong organizational skills; able to multitask
• Commitment to excellence and high standards.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Good judgement with the ability to make timely and sound decisions
• Passion, enthusiasm, focus, creativity, and a positive outlook.
• Professional appearance and demeanor
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
• Must provide valid document(s) to work in the US.
• Must meet legal age requirements for the position.

EDUCATION

• High school diploma or equal to a GED.

DUTIES AND RESPONSIBILITIES:

• Lead all front-of-house operations to ensure seamless, Forbes 4-Star service in every guest interaction.
• Recruit, train, mentor, and inspire dining room staff, fostering a culture of excellence, professionalism, and hospitality.
• Oversee the property’s beverage program, including curation of the wine list, cocktail menu, and non-alcoholic offerings to complement the restaurant’s culinary vision.
• Conduct regular beverage and service training to enhance staff knowledge, salesmanship, and consistency in execution.
• Maintain vendor relationships, negotiate pricing, and manage beverage inventory, ensuring quality, cost control, and proper storage.
• Lead daily pre-shift meetings to communicate menu changes, beverage features, VIP reservations, and service priorities.
• Coordinate server sections, monitor service flow, and ensure proper dining room setup in accordance with brand standards.
• Greet and engage guests warmly, offering personalized recommendations and tableside wine service when appropriate.
• Monitor food and beverage quality, presentation, and timeliness of service; expedite as needed.
• Resolve guest concerns with professionalism, discretion, and an unwavering commitment to guest satisfaction.
• Ensure adherence to health, safety, and sanitation standards throughout the dining room and beverage areas.
• Oversee pool and room service operations as needed, ensuring consistency in service standards across all outlets.
• Manage scheduling, labor costs, and workflow to maximize efficiency and profitability.
• Maintain accurate records, reports, and operational documentation as required.
• Perform other duties as assigned by senior management to support the restaurant’s success.
• Assist with training, supervising, motivating, and developing restaurant staff; manage schedules and workflow. Control costs.
• Provides day-to-day guidance and oversight of subordinates; actively works to promote and recognize performance.
• Keeps up to date on overall activities of the team, identifying problem areas and taking corrective actions.
• Ensures staff completes opening/closing side work.
• Resolves guest issues.
• Liaison between staff, kitchen & guests.
• Ensure proper pool & room service.
• Meet and exceed guest expectations.

CATEGORY EXAMPLES BUSINESS PURPOSE

Personal Identifiers
Name, alias, postal or mailing address, email address, telephone number, social security number, driver’s license or state identification card number, passport number
1. To comply with state and federal law and regulations requiring; employers to maintain certain records;
2. To evaluate your job application and candidacy for employment;
3. To obtain and verify background check and references; and
4. To communicate with you regarding your candidacy for employment.
Pre-Hire Information Job application, resume, background check results, job interview notes, and candidate evaluation records Same as above
Employment History
Information regarding prior job experience, positions held, names of prior supervisors, reference information, skills and when permitted by applicable law your salary history or expectations
Same as above
Education Information
Information from resumes regarding educational history; transcripts or records of degrees, vocational certifications, licenses obtained
Same as above
If you become employed by the Company, the Company will notify you of additional categories of Personal Information that it collects, receives, and maintains for business purposes

The physical demands described here are representative of those that must be met successfully to perform the essential functions of this job. Reasonable accommodations made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 50 lbs.
• Must be able to stand and walk for long periods of time