FOOD & BEVERAGE MANAGER

Macknade creates spaces and experiences that bring communities together around a shared love of food & drink. Encompassing retail, hospitality, events, food service and farming, the Macknade brand has been synonymous with quality and community since 1847. With strong roots in the garden of England and the island of Ischia in Italy, we are on a mission to bring producers, suppliers and consumers closer together in true community spirit.
This is personified by our Café, located at the heart of our Faversham Food Hall, which provides a range of food and drink showcasing our quality produce. Our Café has a bustling daytime trade and a growing evening trade with a variety of events supported by the Front of House team. Throughout the warmer months our fantastic outdoor Food Village offers street style food during the day and into the long, summer evenings.

TO APPLY

Please read through the Job Description below and submit a full CV and covering letter via our website www.macknade.com

JOB DESCRIPTION

Post: Food & Beverage Manager
Responsible To: Head of Operations
Summary of post: To be responsible for all F&B operations across the site

SKILLS AND ABILITY

Proven recent experience as a Front of House Manager, preferably with Back of House experience also - demonstrating commercial acumen and a history of driving strong business outcomes
Exceptional organisational skills, with a strong aptitude for nurturing a positive, inclusive, and high performing team culture
Proven track record of inspiring and leading large teams to consistently deliver outstanding service across all customer service touchpoints
Hands on experience of leading end to end events delivery, including staffing, logistics and seamless on the day execution
Successful leadership of fast paced, dynamic operations with a focus on continuous improvement and operational excellence
Genuine interest in premium food and drink, with a proactive approach to staying ahead of evolving industry trends
Authentic passion for upholding and enhancing Macknade’s reputation for quality, value, and a truly memorable guest experience
A proactive commitment to ongoing personal and professional development through training and continued learning
Job Types: Full-time, Permanent
Pay: From £35,000.00 per year

Benefits:

• On-site parking

Work Location: In perso

THE ROLE

Our passionate F&B Team are dedicated to our customers, ensuring they receive our full attention and have a fulfilling, memorable experience. We value our workplace being positive and friendly, where everyone works together as a team and treats each other with respect.
We are looking for an experienced and inspirational Food & Beverage Manager who is passionate about delivering exceptional service at every touchpoint. You will lead by example, ensuring the Macknade vision, ethos, and values shine through in every customer experience.
Our Café boasts a diverse menu and a lively events calendar, so you will need proven experience in managing a front of house team in a dynamic, fast-paced environment. You will also be experienced in managing costs and driving profitability with a proactive, creative approach.
More than anything, we want someone who genuinely loves food and drink — someone who will inspire their team with this passion and help us share that excitement with every customer.
If you thrive on leading people, delighting customers, and championing great food and drink, we would love to hear from you.
This is a full time role of 42.5 hours per week which will include weekend and evening work. We offer 28 days holiday per year, which includes Bank Holidays. The salary is from £35,000 and will be dependent on experience.
If you would like to discuss the role and the terms before applying, please contact our HR@macknade.com to arrange a call.

DUTIES AND RESPONSIBILITIES:

1. Continuously evolve and elevate the customer experience, ensuring the Food & Beverage team consistently delivers attentive, knowledgeable, and memorable service.
2. Champion the implementation and ongoing improvement of service delivery standards, setting the benchmark for industry-leading customer service.
3. Take full ownership of the F&B budget, driving operational efficiency and maximising profitability across all areas.
4. Identify, propose, and lead innovative initiatives that fuel sustainable business growth and enhance the customer journey.
5. Oversee the planning and execution of internal events, collaborating closely with the Events Manager and kitchen team to consistently exceed guest expectations.
6. Line-manage front-of-house staff, cultivating a dynamic, collaborative culture that empowers individuals and elevates team performance.
7. Maintain accurate stock control across all F&B operations, minimising waste and ensuring the consistent availability of high-quality products.
8. Develop and implement robust costing and pricing strategies that guarantee value for money while achieving agreed profit margins.
9. Establish efficient staffing structures that balance exceptional service delivery with cost-effectiveness.
10. Ensure our vision, values, and ethos underpin every customer interaction and touchpoint.
11. Actively engage in staff development programs, participating in training opportunities that support both personal growth and operational excellence.
12. Adhere to all relevant legislation and company policies regarding health & safety, data protection, and compliance standards.
13. To demonstrate positive personal and professional behaviour as specified in the Staff Code of Conduct.
14. To undertake any other duties as reasonably requested.