Job Description

Important Notes:

• This role is a Pacific Island based role in Fiji.

Do you have a knack for orchestrating seamless Food & Beverage Operations, ensuring both the front and back of house are finely tuned?

We are currently seeking a Food & Beverage Operations Manager to join our vibrant team. At Radisson Hotel Group we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.

As the Food & Beverage Operations Manager, you bring a heightened level of expertise, a results-driven approach, and a genuine passion for elevating the dining experience to our dynamic F&B Team.

• Supports the smooth running of the food & beverage department, where all aspects of the guest food & beverage service experience are delivered to the highest levels.
• Works proactively to improve guest satisfaction and comfort, listening, resolving guest concerns with empathy, and delivering a positive and timely response to enquiries.
• Develops and implements food & beverage strategies aligned with RHG's mission, vision and values, ensuring outlets meet or exceed brand standards.
• Manages the food & beverage team, fostering a culture of growth, development and performance, and ensuring rosters, training and onboarding are completed in a timely manner.
• Responsible for the departmental budget, ensuring costs and inventory (including par levels, ordering and stock) are controlled and aligned with productivity and performance targets.
• Builds and maintains effective working relationships with food vendors, negotiating pricing and resolving disputes in partnership with Accounting.
• Delivers effective programmes that advance service standards, profitability and cost control, including menu development, pricing and regular reporting on revenue, costs and guest satisfaction scores.
• Communicates effectively with guests, management, employees and the regional office, promoting outlets through local advertising and public relations initiatives.
• Ensures adherence and compliance to all legislation, hotel policies and food safety requirements, where due diligence activities are planned, delivered and documented for internal and external audit.
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