About the Role

Reporting directly to the General Manager, the Food & Beverage Manager is responsible for leading and overseeing all Food & Beverage operations across the hotel, ensuring exceptional guest experiences, strong financial performance, and effective team leadership. This hands-on role plays a key part in the daily success of the hotel while supporting broader operational objectives.

Key Responsibilities

Operations Management

• Lead the day-to-day operations of all Food & Beverage outlets, including restaurant, bar, room service, and conferencing/events.
• Ensure smooth and efficient service delivery while maintaining the highest standards of quality and guest satisfaction.
• Work closely with department leaders to ensure alignment with hotel goals and operational priorities.
• Actively participate in service periods and provide hands-on support to the F&B team as required.

Team Leadership

• Lead, recruit, train, develop, and inspire a high-performing Food & Beverage team.
• Foster a positive workplace culture focused on teamwork, accountability, and exceptional service.
• Conduct regular performance reviews, coaching sessions, and ongoing training programs.
• Develop future leaders within the department through mentoring and professional development.

Financial & Commercial Management

• Manage departmental budgets, labour costs, and operating expenses to achieve profitability targets.
• Oversee stock control, purchasing, inventory management, and supplier relationships.
• Monitor sales performance and identify opportunities to increase revenue and improve operational efficiencies.
• Assist with hotel financial processes, including cash handling, banking procedures, and cost control measures.

Guest Experience

• Ensure consistently high levels of customer satisfaction through outstanding service standards.
• Proactively resolve guest feedback and service recovery situations.
• Build strong relationships with guests, clients, and conference organisers.
• Maintain a visible presence throughout the venue to support guests and team members.
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