Pan Pacific London brings understated, comforting, and approachable luxury to London’s premium Square Mile. With its elegant design juxtaposing old and new London architecture, the hotel fuses together wellbeing innovation and impeccable service as a hallmark across a myriad of dining and drinking destinations. Discover a different side of London, from market stalls to Michelin-star restaurants and iconic landmarks, all within easy reach of the hotel.

ABOUT YOU

We are looking for a passionate and guest focused Food & Beverage Sales and Reservations Executive to join our incredible team at Pan Pacific London.
You show confidence, empathy and professionalism when dealing with guests and associates alike. You are calm under pressure and you desire to deliver the best experience for our guests.
If you are dedicated to providing exceptional care while demonstrating great pride and attention to detail in your work and you put people at the heart of every decision you make, then we would love to hear from you.

JOB SUMMARY

The Food & Beverage Sales and Reservations Executive is the first point of contact for Food & Beverage outlet and group guests seeking to experience the culinary excellence at Pan Pacific London. This role is critical in curating memorable dining experiences through meticulous handling of group reservations, guest inquiries, and communication between Food & Beverage outlets. The individual in this position will deliver a high standard of service, manage reservations efficiently, and contribute to optimising revenue and operational flow within the Food & Beverage department. Your tasks as a Food & Beverage Sales and Reservations Executive will include but not be limited to:

• Handle all incoming group reservations for our F&B outlets through phone, email, and online platforms with efficiency and professionalism.
• Act as the primary liaison for guests, providing tailored event proposals and ensuring their requirements are understood and recorded.
• Conduct site inspections with prospective and existing clients.
• Assist in coordinating large party bookings, private dining requests, and special events.
• Provide daily updates to F&B leadership on group reservations, trends, and operational considerations.
• Maintain up-to-date knowledge of F&B menus, promotions, and special events.
• Deliver a warm, welcoming, and professional experience that reflects the hotel’s standards of luxury.

The Food & Beverage Sales and Reservations Executive is the first point of contact for Food & Beverage outlet and group guests seeking to experience the culinary excellence at Pan Pacific London. This role is critical in curating memorable dining experiences through meticulous handling of group reservations, guest inquiries, and communication between Food & Beverage outlets. The individual in this position will deliver a high standard of service, manage reservations efficiently, and contribute to optimising revenue and operational flow within the Food & Beverage department. Your tasks as a Food & Beverage Sales and Reservations Executive will include but not be limited to:

• Handle all incoming group reservations for our F&B outlets through phone, email, and online platforms with efficiency and professionalism.
• Act as the primary liaison for guests, providing tailored event proposals and ensuring their requirements are understood and recorded.
• Conduct site inspections with prospective and existing clients.
• Assist in coordinating large party bookings, private dining requests, and special events.
• Provide daily updates to F&B leadership on group reservations, trends, and operational considerations.
• Maintain up-to-date knowledge of F&B menus, promotions, and special events.
• Deliver a warm, welcoming, and professional experience that reflects the hotel’s standards of luxury