Company Description
As the original lifestyle hotels, St Martins Lane London and Sanderson London sit under the Morgans Originals brand, a collection of independent hotels sharing the same spirit. Equal parts glossy, surprising and rebellious, we balance a refined outlook with careful chaos.
No two days are alike as we provide unique experiences everyday such as our Mad Hatters afternoon tea in the Sanderson courtyard or our signature cocktails in the Blind Spot at St Martins Lane – our speakeasy cocktail bar.
We have a fabulous opportunity to join St Martins Lane in our Food & Beverage team as a Food & Beverage Server on a full time basis (40 hours a week).
Job Description

You will support the seamless running of the restaurant spaces, by providing a highly efficient and effective service. You will be responsible for ensuring the quality, consistency and delivery of all food options whilst delivering an Engaging, Dynamic Guest Experience.

• Provide a friendly, courteous and professional service at all times.
• Greeting and acknowledging guests whilst building a rapport.
• Recognising repeat guests and addressing them with their names.
• Be knowledgeable of food and drink menus offered and be able to answer queries and/or offer suggestions if asked.
• Upsell food and beverage menu items where possible, to maximize profit wherever possible.
• To prepare, clean and clear tables, before, during and after service.
• Ensuring that all ordered food is announced to guests at their table.
• Communicating guest complaints and compliments to management.
• Communicating guest special occasion to staff/management i.e. anniversaries, birthdays, proposals etc.
• Be knowledgeable of food and drink menus offered and be able to answer queries and/or offer suggestions if asked.

A bit about you:

• Be Original - We want our team to be themselves and we celebrate and welcome diversity in all forms, and we give you the opportunities to discover your best self.
• Be a team player - We always have each other’s backs and work together to offer the best possible guest experience. Whatever challenge we face - we’re in it together.
• Loves to have fun at work - Working hard is a given but remembering to make it fun is key. Make it fun for you, your team, and our guests. We make memories – for our guests and each other.
• Makes Positive impacts - We do more to make a positive impact – from small things to brighten someone’s day to giving back and supporting causes close to our hearts.
• Be Humble & Kind - We’re grounded and approach things with an open mind and show kindness – both with guests and each other. The best idea wins, no matter where it comes from.
• Loves to think big & believe - We’re dreamers and entrepreneurial – big, bold thinkers constantly imagining what is possible. We push the boundaries, challenge the norm and create change, even if that means being wrong some of the time. The biggest risk is not taking any risks.

Qualifications

To be successful in this role we ask that you have:

• Previous experience within hotels or service-based industry would be ideal but not required.
• Good communication skills.
• Sense of urgency.
• Yes, yes, yes mentality.
• Can do attitude.
• Have a genuine passion for food and beverage.

Additional Information

You will support the seamless running of the restaurant spaces, by providing a highly efficient and effective service. You will be responsible for ensuring the quality, consistency and delivery of all food options whilst delivering an Engaging, Dynamic Guest Experience.

• Provide a friendly, courteous and professional service at all times.
• Greeting and acknowledging guests whilst building a rapport.
• Recognising repeat guests and addressing them with their names.
• Be knowledgeable of food and drink menus offered and be able to answer queries and/or offer suggestions if asked.
• Upsell food and beverage menu items where possible, to maximize profit wherever possible.
• To prepare, clean and clear tables, before, during and after service.
• Ensuring that all ordered food is announced to guests at their table.
• Communicating guest complaints and compliments to management.
• Communicating guest special occasion to staff/management i.e. anniversaries, birthdays, proposals etc.
• Be knowledgeable of food and drink menus offered and be able to answer queries and/or offer suggestions if asked

To be successful in this role we ask that you have:

• Previous experience within hotels or service-based industry would be ideal but not required.
• Good communication skills.
• Sense of urgency.
• Yes, yes, yes mentality.
• Can do attitude.
• Have a genuine passion for food and beverage