Food & Beverage Service Expert (Barista) - The Cape Town EDITION Hotel (Pre at TOWNEPLACE SUITES BY MARRIOTT SAN DIEGO AIRPORT LIBERTY STATION

Cape Town, Western Cape, South Africa -

Full Time

Start Date

Immediate

Expiry Date

18 Oct, 26

Salary

0.0

Posted On

20 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Barista Skills, Customer Service, Cash Handling, MICROS System, Food Preparation, Beverage Preparation, Opening and Closing Procedures, Interpersonal Communication, Teamwork, Safety Compliance, Quality Assurance, Guest Relations, Time Management, Attention to Detail, Multitasking, Professionalism

Industry

Hospitality

Description

POSITION SUMMARY Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Set up, stock, and maintain work areas. Input orders into cash register system and collect payment from customer. Take orders, record in MICROS system and prepare food and coffee beverages. Ensure that appliances (e.g., coffee makers) are turned on/off at the appropriate times. Bus coffee cart areas and tables. Clean dishes, utensils, work areas, tables and equipment throughout the day. Obtain change required for expected business level. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. CRITICAL TASKS Safety and Security * Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. * Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. * Follow policies and procedures for the safe operation and storage of tools, equipment, and machines. * Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. * Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury. * Complete appropriate safety training and certifications to perform work tasks. Policies and Procedures * Follow company and department policies and procedures. * Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. * Protect the privacy and security of guests and coworkers. * Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. * Maintain confidentiality of proprietary materials and information. * Perform other reasonable job duties as requested by Supervisors. Guest Relations * Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. * Address guests' service needs in a professional, positive, and timely manner. * Thank guests with genuine appreciation and provide a fond farewell. * Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones). * Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. * Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. * Engage guests in conversation regarding their stay, property services, and area attractions/offerings. * Assist other employees to ensure proper coverage and prompt guest service. Communication * Speak to guests and co-workers using clear, appropriate and professional language. * Talk with and listen to other employees to effectively exchange information. Working with Others * Support all co-workers and treat them with dignity and respect. * Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. * Partner with and assist others to promote an environment of teamwork and achieve common goals. Quality Assurance/Quality Improvement * Comply with quality assurance expectations and standards. Physical Tasks * Read and visually verify information in a variety of formats (e.g., small print). * Visually inspect tools, equipment, or machines (e.g., to identify defects). * Stand, sit, or walk for an extended period of time or for an entire work shift. * Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. * Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. * Move through narrow, confined, or elevated spaces. * Move up and down stairs and/or service ramps. * Reach overhead and below the knees, including bending, twisting, pulling, and stooping. General Food and Beverage Services * Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. * Follow property key policies, including checking out and returning keys to appropriate departments. * Ensure that coffee makers, bread drawers, toasters, and/or steam tables are turned on/off at the appropriate times. * Notify management of maintenance repairs issues. Opening * Complete opening duties including setting up necessary supplies and tools, including bank, and ensuring work area is clean and everything is in working order. Closing * Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist. Beverage/Coffee Cart * Set up, stock, and maintain work areas. * Input orders into cash register system and collect payment from customer. * Take orders and prepare food and coffee beverages for customers. * Bus and wipe down coffee cart areas and tables as customers leave seating area. * Brew coffees, following standards to ensure freshness. * Wash all coffee and beverage dishes and serving utensils as needed. Cash/Bank Handling * Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times. * Transport bank to/from assigned workstation, following security procedures. * Process all payment methods in accordance with Accounting procedures and policies. * Follow property control audit standards and cash handling procedures (e.g., blind drops). * Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. * Record transaction in MICROS system at time of order. * Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times. CRITICAL COMPETENCIES Interpersonal Skills * Diversity Relations * Customer Service Orientation * Team Work * Interpersonal Skills Communications * English Language Proficiency * Communication * Listening Personal Attributes * Dependability * Stress Tolerance * Positive Demeanor * Presentation * Integrity * Safety Orientation PREFERRED QUALIFICATIONS Education High school diploma/G.E.D. equivalent Related Work Experience At least 1 year of experience. Supervisory Experience No supervisory experience is required At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. #LI-TK1 #LI-Onsite EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional. But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests. We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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Responsibilities

Responsible for preparing coffee and food beverages, managing the coffee cart, and processing customer payments using the MICROS system. Duties include performing opening and closing tasks, maintaining cleanliness of work areas, and providing high-quality guest service.