Food & Beverage Service Team Member | Wilson Country Club at McConnell Golf

Wilson, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Apr, 26

Salary

11.0

Posted On

05 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Food Service, Customer Service, Attention to Detail, Hospitality, Teamwork, Communication, Time Management, Problem Solving, Wine Knowledge, Food Safety, POS System, Menu Knowledge, Cleaning, Event Service, Multi-tasking, Pacing

Industry

Hospitality

Description

Overview Wilson Country Club is seeking Service Team Members to join our team and provide food and beverage service to club members and guests. The Food & Beverage Service Team Member is a key front-line team member responsible for delivering exceptional service to members and guests across all dining areas, including the main dining room, banquet and event spaces, poolside cabanas, and the turn/Grovers station. This role involves taking and serving food and beverage orders, setting and clearing tables, maintaining cleanliness, and ensuring a welcoming and enjoyable experience at every service point. The ideal candidate is friendly, efficient, detail-oriented, and committed to upholding high standards of hospitality and professionalism in a fast-paced environment. Full-time positions offer outstanding benefits including medical, dental, vision, life, 401(k), paid time off, and a daily complimentary staff meal. Wilson Country Club is a McConnell Golf Property. To learn more about the club, please visit our website at wilsoncountryclub.com. To learn more about McConnell Golf, please visit www.mcconnellgolf.com. Responsibilities Responsibilities: General Responsibilities (All Service Areas) Greet all members and guests promptly with a friendly and welcoming attitude. Set up side stations and complete assigned prep work before service begins. Attend pre-meal meetings as requested by management. Distribute menus and answer any questions about the offerings. Suggest daily specials, food pairings, and wine selections. Take accurate food and drink orders and enter them into the POS system. Place orders with the kitchen, including any special instructions. Serve meals and beverages in a timely and courteous manner, presenting each course properly. Present dessert menus and suggest after-dinner drinks or coffee. Clear used dishes, reset tables between courses, and maintain a clean, organized station. Process guest checks accurately, including account numbers, tips, and charges. Present and handle bills according to SOPs, including member charges and credit cards. Thank guests and invite them to return. Main Dining Room Provide full-service dining with proper pacing and etiquette. Set and reset tables with correct place settings and cleanliness. Support dining room flow by communicating with the host stand and kitchen staff. Report any guest issues or complaints to supervisors immediately. Banquets & Events Set up and break down banquet/event spaces per layout and instructions. Serve plated meals, buffets, or cocktail-style events efficiently and professionally. Communicate with event leads and kitchen staff for timing and adjustments. Pool & Cabana Service Serve food and beverages to guests relaxing poolside or in cabanas. Monitor guest needs proactively, clearing items and offering refills as needed. Ensure the pool area remains clean and that all service is performed safely outdoors. Turn/Grovers Station Provide quick, friendly service to golfers and guests on the go. Prepare and serve grab-and-go snacks and beverages. Keep the area clean, stocked, and ready for high traffic times. Closing & Clean-Up Duties Perform assigned cleaning and reset tasks at the end of each shift. Clear and clean tables, side stations, and service areas. Ensure proper closing procedures are followed and tip forms are submitted, if applicable. Compliance & Standards Always follow state and local laws regarding alcohol service. Consistently follow club policies and safety procedures. Uphold high standards of hygiene, presentation, and member service. Other Duties Perform any other duties assigned by the Dining Room Manager or Food & Beverage Managers as needed. Qualifications Education and/or Experience • Grade 12 education. • Two years of comparable wait service experience preferred. • The ability to read, write and execute basic math skills. Job Knowledge, Core Competencies and Expectations • Greet and acknowledge members and guests. • Is knowledgeable about the menu, buffet and wine list. • Ability to time the service of each course. • Learns members’ names and their special preferences. • Knowledge of wines and spirits. • Knowledge of and ability to perform required role during emergency situations. Licenses and Special Requirements • Food safety certification. • Of legal age to serve alcoholic beverages. • Alcoholic beverage certification. Physical Demands and Work Environment • Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch and twist or reach. • Push, pull or lift up to 50 pounds. • Continuous repetitive motions. • Work in hot, humid and noisy environment. Salary Range Starting from USD $11.00/Hr.

Responsibilities

The Food & Beverage Service Team Member is responsible for delivering exceptional service to club members and guests, including taking and serving orders, maintaining cleanliness, and ensuring a welcoming experience. This role involves working in various dining areas and requires effective communication with both guests and kitchen staff.