Food & Beverage Supervisor at Accor

, An Giang Province, Vietnam -

Full Time

Start Date

Immediate

Expiry Date

27 Jun, 26

Salary

0.0

Posted On

29 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervision, Food Safety, Hygiene Standards, HACCP, Reservation Management, Order Taking, Upselling, Cross Selling, Customer Service, Complaint Handling, Stock Requisition, MS Excel, MS Word, MS PowerPoint

Industry

Hospitality

Description

Job Description • Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation • Ensure that all outlet checklist are completed, signed and record in file. • Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards • Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis • Take food and beverage orders according to guest’s requirements and preferences • Deliver food & beverage services in accordance to departmental standards and procedures • Ensure that all food & beverage are served according to service standard • Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full • Try to remember individual patron’s names and their preferences to extend a personalized service • Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP) • Collect food and beverage supply requisition, ensure that the stock collected is as per requisition • Handle guests’ complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management • Supervise and assist in assigned work station’s activities and oversee the operation of outlet in the absence of management • Assist other Food & Beverage outlets with their operations during peak times or when required • Deliver and support outlet to achieve exceptional LQA Standards in the outlet Qualifications Additional certification(s) in Food & Beverage will be an advantage Good reading, writing and oral proficiency in English language Ability to speak other languages and basic understanding of local languages will be an advantage Minimum 2 years of relevant experience in a similar capacity Working knowledge of MS Excel, Word, & PowerPoint Job-Category: Food & Beverage Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The supervisor will coordinate opening and closing duties, ensure operational standards are met, and supervise junior team members in carrying out assigned tasks promptly. They are also responsible for taking and confirming reservations, serving food and beverages, and actively promoting offers to maximize revenue.