We are seeking a dedicated and hands-on Food & Beverage Supervisor to join our team and oversee the day-to-day operations of our Restaurant and Lounge. Reporting to the Food & Beverage Manager, this role is responsible for supervising and supporting the front-line Associates, ensuring exceptional guest service, operational excellence, and a positive work environment that fosters growth and development.
This position requires open and flexible availability.
As a leader in our Food & Beverage team, you will exemplify our service standards, coach and develop team members, and help drive an environment of innovation, safety, and hospitality.

QUALIFICATIONS & SKILLS

• Previous supervisory experience in Food & Beverage or Hospitality is preferred.
• Strong leadership, coaching, and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Knowledge of health, safety, and sanitation standards in food service environments.
• Positive, professional demeanor with a commitment to guest service and team success.

ABOUT US

• Nova Hotels is a Canadian, family owned and operated hotel chain and management company based in Western Canada. Nova has 14 full and limited-service hotels across Alberta, Saskatchewan and the Northwest Territories. Nova Hotels strives to provide you the utmost in comfort and service at a great price. No matter if you are an employee of Nova Hotels or a valued guest, we want you to feel like you are a part of our family.
• We thank all applicants for their interest in Nova Hotels, however, only those considered for an interview will be contacted.

KEY RESPONSIBILITIES

• Provide direct, hands-on supervision of Associates in the Restaurant and Lounge, supporting them during shifts and ensuring standards are met.
• Promote a high-quality guest experience and positive employee relations through effective leadership and example.
• Coach and train Associates on service, cleanliness, and company standards.
• Oversee nightly closing procedures and ensure all areas are secure and clean.
• Address guest concerns promptly and professionally.
• Ensure Associates are properly attired, prepared for their shifts, and recognized for their contributions.
• Document discrepancies or violations of standards and policies.
• Support Health & Safety and sanitation compliance at all times.
• Assist with executing promotions, events, and banquets as required.

ADDITIONAL DUTIES

• Conduct weekly audits and coach staff as needed to maintain standards.
• Communicate shift challenges and suggest improvements.
• Ensure all incidents are documented and staff are retrained where required.
• Encourage and participate in hotel-wide events and functions.
• Train new team members effectively on expectations and standards.
• Maintain clean and organized storage, banquet, and service areas.
• Review Banquet Event Orders (BEOs) daily and ensure proper room setups.
• Monitor and manage food and liquor orders.
• Attend BEO meetings and provide scheduling input as needed.
• Perform other duties and projects as assigned.