Job Ref: AM14621
Branch: Hilton Edinburgh Carlton
Location: Hilton Edinburgh Carlton, Edinburgh
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Shift pattern: 5 days from 7
Hours per week: 40
Posted date: 29/07/2025
Closing date: 14/08/2025

• Food & Beverage Supervisor motives the team and to leads by example
• Assist the Management team the Food & Beverage Manager in the smooth operation of the department.
• Support and delivers training to team members, actively develops the skills and knowledge of their team
• Have a visible presence within the outlet to ensure that all customer requests and queries are responded to promptly and effectively and points learned from complaints are used to enhance future customer service
• Deal with guest complaints and reacts in a friendly and efficient manner, always ensuring guest satisfaction
• Working and co-operating with colleagues to always enhance the guest experience
• Continually developing new knowledge and skills to ensure best practice service delivery
• A thorough knowledge and consistent delivery of the company standard operating procedures in the department and a general knowledge of all standards within the Hotel.
• Food & Beverage Supervisor will have strong knowledge of Hotel’s products: - Food & Beverage and auditing procedures
• Ensure the department is always prepared for business and forthcoming days service
• Communicating and cooperating with all colleagues in all departments
• Always Ensuring there is a high standard of personal hygiene and personal presentation throughout the team
• Ensure all Health & Safety /Food safety compliance are adhered to. Reports any hazard, accident, loss, or damage to managemen