Under the general direction of the Director of F&B, we are looking for hospitality superstars to ensure the smooth, customer-focused service delivery and effective staff supervision.

YOUR DAY TO DAY

• Ensure all food and beverage served is in accordance to brand standards and served at the appropriate time and place
• Be the warm welcome that kicks off a memorable guest experience
• Approve timesheets on completion of shift, checking they are complete and accurate
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
• Always know what events and activities are on the day’s schedule
• Assist the Director of F&B in staff scheduling and shift approvals
• Perform detailed shift handover and closing of the Bar/F&B area
• Maximise revenue on shift through promotion and upselling, and training of colleagues
• Assist in ensuring training of Food & Beverage staff is carried out, and training programmes are designed and implemented to meet needs.
• Coaches, counsels and disciplines staff on the job, providing constructive feedback to enhance performance.
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone

WHAT WE NEED FROM YOU

• Full working rights in Australia without restrictions - NO SPONSORSHIP
• Bar = Wine & Cocktail knowledge 
• F&B = Previous experience in a supervisory F&B role 
• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
• Approve timesheets on completion of shift, checking they are complete and accurate
• Experience - ideally, you’ll have spent the last a year in a Food and Beverage Supervisory position 
• Flexibility - night, weekend, overnight and holiday shifts are all part of the job
•  WHAT YOU CAN EXPECT FROM US: