Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests – memories that will last a lifetime! We don’t do this as individuals, but as a passionate team that cares about making a difference in our guests’ lives. We endeavor to be a highly effective, lean, and fast-moving organization.
The Food and Beverage Supervisor is responsible for supervising the daily directives of our Food Service staff. This is a SEASONAL, full-time position and reports to the Food and Beverage Manager.

EDUCATION/TRAINING/EXPERIENCE

• Food service experience required
• State required certification
• Experience in customer service and hospitality preferred

QUALIFICATIONS/REQUIREMENTS

• Basic computer skills
• Strong organizational, motivational, and leadership skills
• Excellent communication, customer service, and problem-solving skills
• Strong attention to detail, speed, and accuracy
• Ability to multi-task and work in a fast-paced environment
• Strong work ethic and a positive attitude
• Required to work nights, weekends, and holidays
• Work with minimal supervision
• Maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management

• Administrative Duties
• Complete required reports on a timely basis
• Assist with the monitoring of sales and make adjustments to the menu (i.e., pricing and specials)
• Schedules staff, monitors payroll, and maintains compliance with a payroll budget
• Conducts daily stand up meetings with food and beverage staff to prioritize the day and facilitates feedback from staff members
• Participates in the recruitment process and selection of talent for the food and beverage department
• Participates in the development and execution of training programs for new hires as well as ongoing training for staff members
• Daily Duties
• Supervises daily food outlet operations to ensure successful execution of all lodge standards and completion of daily tasks and assignments
• Assists with the overall operation of the restaurant(s), including; Point of Sale transactions, expediting, re-stocking
• Ensures that outlets are sanitized, cleaned, stocked, and set up correctly at the start of and throughout the shift while always adhering to sanitation, safety, and alcohol beverage control policies
• Provides coaching, encouragement, and recognition to staff members regularly
• Monitors the performance of staff, providing real-time feedback and coaching
• Maintains quality of the operation by ensuring service excellence, ensuring adequate supply and food inventory levels, and operation of equipment by troubleshooting, maintenance, and/or calling for repair
• Monitor and maintain compliance with food safety and sanitation standards
• Monitor cash drawers and ensure cash handling procedures are followed
• Other Essential Duties
• Collaborate with park and home office departments
• Coordinate and oversee various projects from start to finish
• Respond to guest inquiries using the company’s service recovery guidelines
• Utilize and learn reservation system for daily planning
• Participate in other projects and activities as assigned