ABOUT CAPELLA HOTELS AND RESORTS

Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected to create the perfect stay for each guest. Our destinations are designed by renowned architects from around the world. Our restaurants offer authentic flavours imaginatively reinvented. From the Auriga spas to each location’s dedicated and personal guest services, the Capella spirit is holistic, generous, and bespoke.

POSITION SUMMARY

Step into the world of refined hospitality as a Food & Beverage Supervisor. This role is perfect for a passionate and service-driven professional who thrives in delivering an exceptional experience while upholding the highest Forbes and five-star service standards.

• Oversee the daily operations of the breakfast buffet, ensuring seamless service and presentation that reflects luxury and excellence.
• Lead and inspire a team to provide an elevated guest experience, from warm welcomes to personalised touches.
• Work with the team to ensure all buffet stations are immaculately presented, replenished efficiently, and maintained to five-star quality.
• Uphold Forbes standards, ensuring attention to detail, intuitive service, and genuine hospitality.
• Work closely with the culinary and service teams to ensure an exceptional and consistent dining experience.
• Train and mentor team members, fostering a culture of excellence and continuous improvement.
• Maintain compliance with health, safety, and hygiene regulations, ensuring the highest standards of cleanliness.
• Greets and welcomes guests entering the restaurant. The individual is responsible for taking dining reservations, assigning and seating guests at the table.
• Answer phones and take dining reservations from guests, ask and record preferences or special requests/occasions, and relay this information to kitchen colleagues or management.
• Be the Champion in menu knowledge of the restaurant and delivers stellar recommendations and food-beverage pairings to enhance guests’ dining experience.
• Coordinate with Runners and Chefs on the length of wait, re-cook or special requests, as well as product availability.
• Analyze guest feedback from direct feedback, comment card or any online reviews and providing strategic direction to continuously improve overall rating.
• Mentor and guide individual team members’ growth and identify short to long-term goals to achieve and ensure high colleague engagement and welfare.
• Conducts the pre-service shift briefing in the absence of the Assistant Manager/Manager.
• Ensure all opening and closing checklists are properly completed each day.