Food and Beverage Supervisor – Lobby Lounge

Shangri-La Sydney | The Rocks, Sydney NSW | Full Time

Three reasons to consider this opportunity

- Work in an iconic luxury hotel in the heart of Sydney, with a Lobby Lounge offering an elegant setting and spectacular harbour views.

- Take a hands-on supervisory role in delivering exceptional food and beverage experiences to hotel guests and visitors.

- Develop your hospitality leadership career within a large-scale luxury hotel, with opportunities across Food & Beverage and other hotel departments.

About the role

As a Food & Beverage Supervisor – Lobby Lounge, you will play a key role in overseeing the daily operation of the Lobby Lounge, ensuring consistently high standards of guest service, food and beverage quality, presentation and team performance.

You will lead by example, supporting and supervising the team throughout service while ensuring the Lounge operates efficiently and in accordance with Shangri-La standards, Food & Beverage policies and food safety requirements.

This is an ideal opportunity for an experienced hospitality professional who enjoys creating memorable guest experiences, leading a team and working in a dynamic luxury hotel workplace.

Key responsibilities

- Oversee daily Lobby Lounge operations, ensuring consistently high standards of food and beverage service, guest experience, presentation, opening and closing procedures, and compliance with Shangri-La standards.

- Lead, supervise and support the Lounge team, including staff deployment, training, coaching, grooming, performance and fostering a positive,

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collaborative team culture.

- Deliver exceptional guest experiences by welcoming and engaging with guests, managing reservations and orders, providing menu recommendations, and resolving guest feedback or complaints professionally.

- Maintain high standards of cleanliness, hygiene, food safety and equipment care, ensuring compliance with HACCP, SFSMS and Shangri-La Food & Beverage audit requirements, while coordinating maintenance and operational requirements with relevant departments.

- Support effective cost and operational control through stock and inventory management, monitoring breakages and wastage, maintaining accurate records, and promoting responsible use of food, beverage and other resources.

What success looks like

- Guests receive warm, attentive and personalised service, with food and beverage presentation consistently reflecting Shangri-La Sydney's luxury hospitality standards.

- The Lobby Lounge operates smoothly and efficiently, with service, hygiene, compliance and operational standards consistently maintained.

- The team is well supported, motivated and effectively deployed, while stock, equipment and operational resources are managed responsibly.

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What we're looking for

- Previous experience in food and beverage, restaurants, hotels or a similar hospitality environment.

- Previous supervisory or team-leading experience is highly regarded.

- Strong knowledge of food and beverage service standards, with a passion for luxury hospitality.

- Ability to remain calm, organised and solutions-focused during busy service periods.

- Understanding of food safety, hygiene and responsible service practices.

- Ability to lead by example, motivate team members and create a positive team environment.

- Flexibility to work a rotating roster, including evenings, weekends and public holidays.

Why Join Shangri-La Sydney?

- HIGA Rates: $31.30 per hour + penalty rates + 12% Super

- Complimentary duty meals every shift

- Gain valuable experience within a leading luxury hospitality environment

- Opportunities for career development across Food & Beverage and other hotel departments

- Access to employee discounts across Shangri-La hotels and resorts worldwide

Apply Now!

If you're an experienced hospitality professional who enjoys leading a team and creating exceptional guest experiences, we'd love to hear from you.

Join the Lobby Lounge team at Shangri-La Sydney and help deliver the warm, personalised service that defines our guest experience. From welcoming hotel guests to creating memorable dining and beverage experiences, you'll play an important role in maintaining the high standards of one of Sydney's leading luxury hotels.

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