Food & Beverage Supervisor at THE TORRIDON

England, London - England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

16 Dec, 26

Salary

56000.0

Posted On

26 Sep, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Hospitality & Travel

Description

Full job description

Company Description

The Torridon is a luxury Highland resort set on the shores of Upper Loch Torridon, surrounded by some of Scotland’s most dramatic landscapes. As part of the Relais & Châteaux collection, we are proud to offer a warm, personal style of hospitality alongside exceptional food and drink experiences.

Our food and beverage offering is at the heart of what we do—from our Michelin Star and Green Michelin1887 restaurant, to our more relaxed dining Bo and Muc . Every guest experience is rooted in our surroundings, our people, and a genuine sense of care and attention.

Job Description

Job Title: 1887 F & B Supervisor

Responsible to: 1887 Assistant Manager

Responsible for: 5* F & B Service

Hours: up to 45 hours over 5 days

Scope and general purpose

To assist with the smooth, efficient, and faultless food and beverage experience at The Torridon. Ensure the team is working in a positive, productive, friendly, and fun environment. Exceed the expectations of our guests to +1 service, inspire and create unique memorable experiences of escape and adventure, so everyone feels special.

Main responsibilities:

Guest

Supervise all guests’ F & B requests and co-ordinate +1 service for every guest.
Supervise and co-ordinate 1887 in the absence of a manager.
Handle customer complaints and feedback with professionalism and tact, taking immediate action to resolve any issues and improve the dining experience.
Deliver on the expectations of Forbes 5* - Genuine Sense of Interest, anticipate needs of all guests, Provide a sense of luxury.
Organise and co-ordinate guests’ special requests with a sense of luxury.
Host and assist in seating or serving customers and ensure the cleanliness and general look of the dining room during peak times.
To ensure consistent standards of Food and Beverage service as per the SOP manual and Forbes standards.

Productivity

Communicate with the office and keep up to date with guest F & B requirements.
Co-ordinate, attend and contribute to meetings daily, weekly, monthly as necessary.
Supervise team rotas to ensure productivity.
Note any breakages and record to the assistant manager for stock.
Supervise all the crockery & cutlery polishing, cleaning, and quality checks.
Responsible for the kitchenette, cleaning, including ordering supplies, conducting regular stock takes, and minimising waste to ensure cost-effectiveness.
Re-stock breakfast and afternoon tea shifts as necessary.
To liaise daily with the Operations and Assistant Food and Beverage Manager regarding any request or changes made on the day.

Health & Safety

Supervise 1887 so it is complying with all legal requirements.
Ensure your team on shift, is both physically and psychologically safe.
Record and monitor all accidents and near misses and report and action responds appropriately.

Responsibilities