Food & Beverage Team Leader - Holiday Inn Express Hyderabad Banjara Hills at IHG Career

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

09 Aug, 26

Salary

0.0

Posted On

11 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Interpersonal Skills, Leadership, Team Handling, Customer Focus, Problem Solving, Time Management, Multitasking

Industry

Hospitality

Description

KEY RESPONSIBILITIES: 1. OPERATIONAL EXCELLENCE * Oversee daily F&B operations, including breakfast service, buffet setup, and replenishment. * Ensure all brand standards and SOPs are followed consistently. * Monitor cleanliness, hygiene, and food safety practices (HACCP standards). * Ensure proper opening and closing procedures are followed. -------------------------------------------------------------------------------- 2. GUEST SERVICE * Deliver exceptional guest service aligned with IHG brand values. * Handle guest queries, feedback, and complaints professionally. * Ensure quick service and guest satisfaction during peak hours. * Build positive guest interactions to enhance overall experience. -------------------------------------------------------------------------------- 3. TEAM SUPERVISION * Supervise and guide F&B associates/GSAs during shifts. * Conduct daily briefings and allocate duties effectively. * Train team members on service standards, grooming, and hygiene. * Motivate team to achieve high performance and guest satisfaction scores. -------------------------------------------------------------------------------- 4. INVENTORY & COST CONTROL * Monitor stock levels of food, beverages, and supplies. * Ensure minimal wastage and proper portion control. * Assist in inventory management and stock ordering. * Maintain proper storage and FIFO practices. -------------------------------------------------------------------------------- 5. COMPLIANCE & SAFETY * Ensure compliance with health, safety, and hygiene regulations. * Follow company policies and audit requirements. * Maintain documentation for inspections and internal audits. -------------------------------------------------------------------------------- 6. COORDINATION * Coordinate with kitchen, housekeeping, and front office teams. * Ensure smooth communication for guest requirements and group movements. -------------------------------------------------------------------------------- KEY SKILLS & COMPETENCIES: * Strong communication and interpersonal skills * Leadership and team handling ability * Customer-focused approach * Problem-solving skills * Time management and multitasking

Responsibilities

Oversee daily food and beverage operations, including breakfast service and buffet management, while ensuring brand standards and food safety compliance. Supervise and train F&B associates to deliver exceptional guest service and maintain operational efficiency.