Reports to: F&B Supervisor/ F&B Manager
Your role is defined in terms of these values, as shown below:
COMMITMENT to the PASSIONATE PURSUIT OF PERFECTION:
Every team member is expected to strive for the ‘Passionate Pursuit of Perfection’ to ensure that the hotel guest’s comfort and satisfaction is catered for in a friendly, helpful, efficient and personalised manner.

Guest Experience

• Lead by example in delivering friendly, professional, and efficient service.
• Handle guest complaints or issues promptly, professionally, and in line with hotel policy.
• Anticipate guest needs and support the team in upselling and promoting hotel service

Leadership & Supervision

• Lead and supervise the F&B team during shifts, ensuring tasks are completed to Trigon Hotel Group standards.
• Delegate responsibilities and provide clear instructions to team members.
• Support new team members through training, coaching, and ongoing guidance.
• Monitor team performance, provide feedback, and escalate issues to management when needed.
• Act as the point of contact in the absence of the F&B Supervisor or Manager.

Operations & Service

• Assist in the general tidiness and cleanliness of the working area and still room.
• Set tables to required lay-up.
• Oversee the setup, service, and closing procedures for all F&B outlets during the shift.
• Ensure smooth running of service, resolving operational issues quickly and effectively.
• Manage daily cash handling, reconcile tills, and ensure accurate reporting at the end of shift.
• Assist with stock control, including ordering, monitoring usage, and reducing wastage.
• Ensure function rooms, bar, and restaurant are prepared in line with bookings and events.

Guest Experience

• Lead by example in delivering friendly, professional, and efficient service.
• Handle guest complaints or issues promptly, professionally, and in line with hotel policy.
• Anticipate guest needs and support the team in upselling and promoting hotel services

Health & Safety

• Ensure team compliance with food hygiene, health & safety, and fire safety standards.
• Conduct checks to maintain cleanliness and compliance throughout all F&B areas.
• Report any accidents, hazards, or maintenance issues immediately to management.

General

• Attend and contribute to departmental meetings and briefings.
• Support the F&B Manager in implementing new procedures or standards.
• Carry out any other duties reasonably requested by management.