The Restaurant Food Counter Attendant is the front line in providing the Exceptional Guest Experience through the delivery of exceptional products and service.
Hospitality & Guest Service
❖ Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neat, maintaining a clean parking lot/exterior and a clean and inviting dining room
❖ Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate ❖ Delivers consistent and outstanding guest service through friendly attitude, attentive behaviour and strong product knowledge
❖ Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You ❖ Use suggestive selling anytime it is appropriate
❖ Uses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guest’s order when it is presented to them, using H.O.T.R.O.D.S. at drive-thru, marking bags and wrappers with order number and marking hot beverage lids
❖ Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru ❖ Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs ❖ Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue
❖ Listens carefully to guests and apologizes for the experience in the case of a complaint
Restaurant Operations
❖ Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided
❖ Prepares all products as required, following the order monitor to ensure the accuracy of every order ❖ Communicates showcase and product needs to ensure proper product availability for guests ❖ Regularly takes temperatures of the required products and records in the Time & Temperature Log ❖ Completes various logs as required (ice slush, sanitizer bucket, washroom, waste, winter inspection, production sheet and others that may be added)
❖ Ensuring all food safety labels are utilized and correct.
❖ Maintains a clean and organized cash drawer including rolling coin when necessary and places denominations in the correct places.
Policies & Procedures
❖ Follows all restaurant policies, procedures and standards
❖ Maintains the front counter and drive thru area by keeping it clean, organized, stocked and ready for rush periods in the restaurant
❖ Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Management
Health & Safety
❖ Works in compliance with occupational health and safety legislation
❖ Knows, understands and follows safe work practices and procedures
❖ Uses or wears personal protective equipment or clothing as required
❖ Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager
❖ Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone
Job Types: Full-time, Permanent
Pay: From $15.25 per hour
Expected hours: 40 per week

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Night shift
• On call
• Overtime
• Weekends as needed

Ability to commute/relocate:

• Rosthern, SK: reliably commute or plan to relocate before starting work (preferred)

Location:

• Rosthern, SK (preferred)

Work Location: In person
Expected start date: 2025-06-3

Please refer the Job description for details