Food & Nutrition Services - Eligibility Caseworker I at County of Wake, NC

Wake Forest, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Feb, 26

Salary

29.08

Posted On

24 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Assessment, Data Entry, Eligibility Determination, Customer Service, Documentation, Community Resource Referral, Attention To Detail, Communication, Integrity, Accountability, Flexibility, Relationship Building, Performance Standards, Caseload Management, Problem Solving, Adaptability

Industry

Government Administration

Description

What You'll Be Doing The Food Assistance Program (once referred to as Food Stamps) helps low-income households with their monthly food expenses. The purpose of Food and Nutrition Services is to end hunger and improve nutrition and health. It helps eligible low-income households buy the food they need for a nutritionally adequate diet. We are currently recruiting for a Food and Nutrition Services - Eligibility Caseworker I to become part of the Wake County team! The Food and Nutrition Services - Eligibility Caseworker I determines initial or ongoing eligibility for Food and Nutrition Services (FNS/Foodstamps) for new applications or re-determinations (or reviews) of ongoing cases. The FNS Eligibility Caseworker interviews individuals either by phone or in person to obtain the necessary information to determine eligibility. Essential Functions: • Assessing client's situation and provide appropriate information about economic benefits • Referrals to community resources and other services • Enter all required data into computer system in order to authorize benefits • Requests the verification needed to determine eligibility according to program policy • Evaluates the information provided and makes eligibility determination. • Must meet established performance standards regarding quantity and quality of work .• Responsible for providing back up to other case managers • Work reports, provide accurate and timely documentation • Utilize document management system for caseload management About Our Team The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference! The Basics (Required Education and Experience) High school degree or GED Two years of related experience Equivalent education and experience are accepted Please include ALL prior work experience on your application and resume. Beyond the Basics (Preferred Education and Experience) Experience determining eligibility for a State or County Department of Social Services program (Medicaid, Food and Nutrition Services, Work First, Child Care Subsidy, Child Support, WIC or Energy Assistance Program) Experience in a Human Services Technician role supporting any Human Services program in a county or state Department of Human Services or Social Services agency Direct clerical or customer services experience providing support to a Department of Social Services program (Medicaid, Food and Nutrition Services, Work First, Child Care Subsidy, Child Support, WIC, or Energy Assistance Program) Spanish language skills preferred but not required How Will We Know You're 'The One'? Adapt easily and perform well under pressure in dynamic environments Demonstrate accountability, integrity, and attention to detail Communicate clearly and explain complex policies and budget calculations Provide excellent customer service while respecting client diversity Build strong client relationships by identifying and responding to needs Thrive in fast-paced, deadline-driven settings with flexibility and accuracy About This Position Location: Northrn Regional Center Wake Forest, NC 27587 Employment Type: Regular Work Schedule: Mon - Fri 8:15-5:00 Hiring Range: 25.43 - 29.08 Market Range: 25.43 - 32.74 Please include ALL prior work experience on your application and resume. Posting Closing Date: 7:00 pm on 11/27/2025 What Makes Wake Great Equal Opportunity Statement Background Check Statement Emergency Service Worker Statement What Makes Wake Great Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package. Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. Emergency Service Worker Statement In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Responsibilities

The Eligibility Caseworker I determines initial or ongoing eligibility for Food and Nutrition Services by interviewing individuals and assessing their situations. They are responsible for entering data, requesting verifications, and making eligibility determinations according to program policy.