Completing relevant data analysis and reporting that analysis to the relevant departments
Investigating and responding to lower tier complaints and to communicate corrective actions, in conjunction with the QA team, to the relevant site team(s)
Completing customer SAQs and QASs
Assisting/supporting the department with second and third-party audits of the sites
Conducting internal audits, as assigned
Attending relevant meetings and recording/distributing minutes
Assisting the department in the maintenance of relevant QMS/HMS systems, where required
Conducting traces and mass balances, as assigned
Driving continued improvement at site
Undertaking and completing any reasonable requests from the Head of Technical
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