PERKS & BENEFITS:

The below are some of the unique benefits our team members get to experience (some benefits are exclusive to permanent team members).

• Participate in fun team gatherings and events
• Fabulous on-shift and off-shift benefits
• Personal and professional growth through participating in varied experiences
• Free, confidential counselling, support and advice through ConnectPsych

ABOUT THE ROLE

Black Star Pastry is on a roll — and we’re about to sprinkle some magic in Castle Hill! Our ‘world’s most Instagrammed cake’ is coming to Castle Towers, and we can’t wait to share the sweet love with our Hills District fans. Get ready to snap, snack, and swoon!
The store showcases Black Star Pastry’s innovative style bringing the unique Black Star Pastry experience to a wider audience. On offer will be the full range of Black Star Pastry’s signature cakes, together with all of our other yummy treats.
With this we have a need for energetic and passionate Food Runners to bring their energy and passion for hospitality to our dynamic team. Joining us on the Black Star Pastry journey is not just about fulfilling orders: it’s about serving our guests with a smile and ensuring they have an out-of-this-world experience. We’re searching for people-focused individuals who thrive in a collaborative team environment and share our passion for delivering excellence.

KEY RESPONSIBILITIES:

Day-to-day, you’ll be involved in the following (plus some other activities):

• Being a fun and friendly brand ambassador of Black Star Pastry - with the ability to create connections with customers, offering a stellar experience in welcoming our new customers, or brand-fans to their BSP Castle Towers experience.
• Having a thorough knowledge of all product offerings, in order to be able to accurately advise customers - including pricing, ingredients, allergens etc.
• Confidently making recommendations, anticipating customer preferences and creating a personalised experience.
• Assist with pre-service setup, including carefully packing cakes into boxes and ensuring all items are prepared, organised, and presented to the highest standard.
• Ensuring a consistent quality and presentation of food meeting the high BSP standards.
• Ensuring the store remains clean, organised, and presentable throughout the day, upholding hygiene and safety standards while creating a welcoming environment for customers
• Maintaining appropriate level of knowledge and certification in Food & Safety standards .