Food Service Associate, Italian (Part Time; Varied) at Caesars Entertainment

Cherokee, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

0.0

Posted On

07 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Order Taking, Cash Handling, Table Service, Communication Skills, Teamwork, Decision Making, Food Safety, Beverage Service, Tray Service, Attention To Detail, Adaptability, Problem Solving, Alcohol Monitoring, Cash Register Operation

Industry

Gambling Facilities and Casinos

Description

Harrah’s Cherokee Casino Resort Position Description POSITION TITLE: Food Service Associate DIVISION: Food and Beverage DEPARTMENT: The Smokehouse Coop, Guy Fieri, Selu Garden Cafe, Italian GRADE/FLSA STATUS: H8 - Non-Exempt BADGE TYPE/COLOR: Key - Blue REPORTS TO: Supervisor, Food Service SUPERVISES: N/A JOB SUMMARY: Provide excellent service to restaurant guests. JOB ESSENTIAL DUTIES AND RESPONSIBILITIES: Ø Greet guests; provide guests with menus Ø Take guests' food and beverage orders; give orders to kitchen personnel Ø Return to tables regularly to ensure satisfaction and suggest additional items, such as desserts Ø Deliver checks, handle cash, and comp check transactions Ø Two-minute table turn times Ø Build relationships with guests Ø Ensure service recovery activities Ø Delight our guests with outstanding service Ø Exhibit sound decision-making with an emphasis on motivating the team and maintaining high morale Ø Participative member of the team by volunteering and being involved with projects, committees, and task forces, by providing input and suggestions Ø Take drink orders, communicate with the bartender, and present drinks to guests Ø Handle money according to procedure Ø Complete pre-, running, and post-shift side-work requirements Ø Maintain a neat, clean, organized, safe, and comfortable environment for our guests Ø Monitor guest consumption of alcohol and intervene as needed according to guidelines Ø Follow the guidelines of the EBCI liquor laws as defined by the Tribal ABC Board Ø Receive payment by credit cards, comps, cash, or automatic debits Ø Issue receipts, refunds, credits, or change due to guests Ø Record tips from credit cards, automatic debits, and comp guests Ø Responsible for the proper settlement of all guest checks Ø Operate a cash register and properly settle checks Ø Tabulate bills using calculators, cash registers, or optical price scanners Ø Balance register and/or paperwork at the end of the shift Ø Adhere to regulatory, departmental, and company policies/procedures in an ethical manner Ø Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values MINIMUM QUALIFICATIONS: Ø A high school diploma or GED is required Ø Six months of prior food service experience is preferred Ø Must demonstrate the following essential knowledge and skills: Ø Legible handwriting Ø Beverage and food service knowledge Ø Ability to carry food and beverages safely and professionally Ø Must be familiar with tray service Ø Ability to add, subtract, multiply, or divide quickly and correctly Ø Excellent guest service and communication skills are required Ø Must be able to complete cash and charge transactions Ø Willing to learn and be adaptable Ø Attention to detail/observant Ø Documented teamwork behaviors and attitudes Ø Neat, professional appearance with excellent personal hygiene PHYSICAL, MENTAL, ENVIRONMENTAL DEMANDS: Ø Must be able to carry and balance a food service tray Ø Must be able to attend to multiple priorities simultaneously Ø Must be able to be on feet for an 8-hour shift Ø Must be able to lift and carry up to 25 pounds constantly Ø Must possess the manual dexterity to grip necessary items (glasses, pens, garnishments, money, etc.) Ø Must be able to kneel, bend, stoop, and twist when serving food and beverages Ø Must be able to stoop, bend, reach, kneel, twist, and grasp items Ø Must be able to respond to visual and aural cues Ø Must be able to read, write, speak, and understand English Ø Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality, including secondhand smoke Ø Must be able to work a flexible schedule, including weekends, evenings, and holidays This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah’s Cherokee Casino Resort reserves the right to change the above job description whenever necessary. 1.13.26

Responsibilities

The primary duties involve providing excellent service to restaurant guests by greeting them, taking and delivering food and beverage orders, and ensuring satisfaction throughout their dining experience. Associates are also responsible for handling all financial transactions accurately, maintaining cleanliness, and adhering to all relevant service and regulatory guidelines.