Food Service Group Leader at Northside Hospital Inc.

Lawrenceville, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

22 May, 26

Salary

0.0

Posted On

21 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Coordination, Leadership, Food Preparation, Tray Setup, Patient Tray Delivery, Menu Selection, Retail Transactions, Dishwashing Operation, Kitchen Cleaning, Communication, Dietary Restrictions, Customer Service Recovery, Patient Rounding, Feedback Documentation, Onboarding, Training

Industry

Hospitals and Health Care

Description

Overview Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today. Responsibilities Coordinates, leads, and assists Food Service Representatives who prepare food or beverages, set up patient trays, deliver patient trays, obtain patient menu selections, handle retail transactions, or who operate dishwashing machines and clean the kitchen area. Responsible for communications between the nursing units, patients and the Food Service Department in regard to patient menus, diet changes, and general patient services. Must be familiar with dietary restrictions on special, modified diets to ensure optimal patient care and satisfaction. Assists the supervisors/leads in the daily operation of the patient services program. Assists with customer service recovery initiatives. Conduct rounding on patients daily to ensure meal standards, service and quality standards are being met and documenting feedback. Enters daily rounds into software. Performs service recovery as needed and share the feedback with Food Service leadership. Assists with the onboarding and training of new patient dining associates. Qualifications REQUIRED Ability to read, write, and follow written and oral instructions. One (1) year experience in Food Service. One year customer service experience Ability to communicate tactfully and effectively with patients and other hospital personnel. Ability to problem-solve in a customer service environment PREFERRED One (1) year food service leadership experience. Work Hours: 6am-6pm Weekend Requirements: Yes- Rotating Basis On-Call Requirements: No

Responsibilities

This role coordinates, leads, and assists Food Service Representatives in preparing food, setting up and delivering patient trays, handling transactions, and maintaining kitchen cleanliness. The leader is also responsible for communication between nursing units, patients, and the Food Service Department regarding menus and diet changes.