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Food Service Liaison, UPMC Hanover at UPMC
Hanover, Pennsylvania, United States -
Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

0.0

Posted On

07 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Diet Order Processing, Automated Software Utilization, Customer Service, Telephone Skills, Problem Solving, Communication, Troubleshooting, Record Keeping, Menu Planning, Workflow Procedures

Industry

Hospitals and Health Care

Description
Shift(s): 6AM-2:30PM and 10AM-6:30PM, every other weekend. Responsible for processing and maintaining patient diet orders through automated diet office software. Utilizes customer friendly telephone skills to interact with patients and nursing to problem solve issues with food service. Responsibilities: Communicates patient concerns or issues to supervisor or clinical staff in a timely fashion. Processes all phone calls using appropriate telephone skills. Follows up on issues in a timely manner to resolution. Processes all nutrition care orders according to established procedures in an accurate and timely fashion. Troubleshoots interface issues with diet orders and resolves. Reports software and printer problems to appropriate IS individual / group in a timely fashion. Prepares tray tickets for food assembly according to workflow procedures in the operation. Assists patients with menu planning in accordance with diet order in a helpful, friendly manner. Maintains record-keeping and prepares reports as assigned. Work permit required if under 18 years old. Preferences: Prior Customer Service experience Licensure, Certifications, and Clearances: Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran
Responsibilities
This role involves processing and maintaining patient diet orders using specialized software, interacting with patients and nursing staff via phone to resolve food service issues, and ensuring timely follow-up on all concerns.