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Food Service Liaison, UPMC Hanover. at UPMC
Hanover, Pennsylvania, United States -
Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

0.0

Posted On

31 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Telephone Skills, Problem Solving, Nutrition Care, Record Keeping, Menu Planning, Food Service, Diet Orders, Software Troubleshooting

Industry

Hospitals and Health Care

Description
Shift: schedule will vary- hired candidate must be available for multiple shift; every other weekend/holiday. Responsible for processing and maintaining patient diet orders through automated diet office software. Utilizes customer friendly telephone skills to interact with patients and nursing to problem solve issues with food service. Responsibilities: Communicates patient concerns or issues to supervisor or clinical staff in a timely fashion. Processes all phone calls using appropriate telephone skills. Follows up on issues in a timely manner to resolution. Processes all nutrition care orders according to established procedures in an accurate and timely fashion. Troubleshoots interface issues with diet orders and resolves. Reports software and printer problems to appropriate IS individual / group in a timely fashion. Prepares tray tickets for food assembly according to workflow procedures in the operation. Assists patients with menu planning in accordance with diet order in a helpful, friendly manner. Maintains record-keeping and prepares reports as assigned. Work permit required if under 18 years old. Preferences: Prior customer service experience Prior food service experience Licensure, Certifications, and Clearances: Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran
Responsibilities
The Food Service Liaison is responsible for processing and maintaining patient diet orders and interacting with patients and nursing staff to resolve food service issues. They also prepare tray tickets and assist patients with menu planning.