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Food Service Liaison, UPMC Memorial at UPMC
York, Pennsylvania, United States -
Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

0.0

Posted On

05 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Diet Order Processing, Software Utilization, Telephone Skills, Problem Solving, Communication, Follow Up, Troubleshooting, Record Keeping, Menu Planning, Customer Service

Industry

Hospitals and Health Care

Description
Schedule: 4 shifts per week Every other weekend and holiday. Shifts: Various 6am – 10am or 2:30pm – 6:30pm (weekdays) 6am – 2:30pm, 10am-6:30pm, or 2:30pm-6:30pm (weekends) 6am – 2:30pm, 10am-6:30pm, or 2:30pm-6:30pm (every other holiday) Responsible for processing and maintaining patient diet orders through automated diet office software. Utilizes customer friendly telephone skills to interact with patients and nursing to problem solve issues with food service. Responsibilities: Communicates patient concerns or issues to supervisor or clinical staff in a timely fashion. Processes all phone calls using appropriate telephone skills. Follows up on issues in a timely manner to resolution. Processes all nutrition care orders according to established procedures in an accurate and timely fashion. Troubleshoots interface issues with diet orders and resolves. Reports software and printer problems to appropriate IS individual / group in a timely fashion. Prepares tray tickets for food assembly according to workflow procedures in the operation. Assists patients with menu planning in accordance with diet order in a helpful, friendly manner. Maintains record-keeping and prepares reports as assigned. Work permit required if under 18 years old. Preferences: Prior experience preferred Good customer service skills Licensure, Certifications, and Clearances: Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran
Responsibilities
The liaison is responsible for accurately processing and maintaining patient diet orders using specialized diet office software and interacting with patients and nursing staff via phone to resolve food service issues. This includes communicating concerns, troubleshooting interface problems, and preparing necessary documentation like tray tickets for food assembly.