LICENSURE, CERTIFICATIONS, AND CLEARANCES:

Safe Serve Certified or must be completed within 6 months of hire

• ANAB - National Accreditation Board OR SERV safe Certified

PURPOSE:

Responsible for the training, supervision, and performance of food service associates to maintain food safety, food quality, and customer satisfaction in the varied Food and Nutrition operations.

RESPONSIBILITIES:

• Provide for direct supervision of hourly associates and their adherence to all UPMC policies and procedures and department standards and guidelines.
• Conduct the orientation, training and coaching of new team members. Ensure routine competency checks are completed for all associates with appropriate follow-through.
• Coach and discipline associates as appropriate and in accordance with Human Resource policies and procedures.
• Contribute to the relevant and timely performance feedback to associates through the performance review process.
• Schedule personnel to meet operational needs and in accordance with volume and budgetary guidelines.
• Maintain inventory levels to ensure they are adequate to meet the needs of the operation. Oversee security of inventory and cash revenues.
• Conduct and document service recovery on all customer complaints as per operational guidelines.
• Monitor all aspects of the department’s food safety program routinely and take immediate and appropriate action to identified hazards. Monitor all aspects of the operation’s sanitation program on a daily basis to ensure inspection readiness at all times.
• Supervise services according to department standards and complete quality control and quality assurance checks to ensure compliance with regulatory agencies.
• Monitor food quantity and quality to ensure appropriate product is available for meal service according to menu and special requests.
• HS Diploma/GED required.
• 3 years relevant experience required.
• 1-year relevant leadership experience required.