EDUCATION:

• Education is an asset, but no minimum requirement;
• Completion of all NET training modules and Climate module;
• Knowledge of and adherence to all Operating Standards including product quality, service and cleanliness;
• Knowledge of general emergency and first aid procedures as required by legislation;
• Possession of a valid Food Safety Certificate.

EXPERIENCE:

• Excellent guest service
• Competence at all restaurant positions
• Leadership experience, including the ability to direct the work of others
• Ability to learn quickly
• Ability to work as part of a team
• Effective communication skills
• Ability to multi-task
• Basic mathematical skills
• Knowledge of the retail environment
• Strong interpersonal skills

PHYSICAL REQUIREMENTS:

• This position requires the employee to stand for an extended period of time (up to 8 hours)
• Occasionally must lift heavy boxes when dealing with product inventory (max 50 lbs.)
• Engaging in repetitive tasks such as preparing/assembling orders and products and regular cleaning of restaurant facility
• Must always be mentally alert to ensure the safety of yourself, co-workers, and guests at all times
• Maintaining good personal hygiene and appropriate uniform
• Having the capacity to handle stressful situations

3. Ensures delivery of an exceptional guest experience by caring for their guests first before anything else. This includes:

• Following up with staff during the shift to ensure their delivery of delighting guests with friendly and caring service at every visit, including:
• Greeting guests upon arrival;
• Serving guests warmly with clear and pleasant communication;
• Handling guests’ special requests and allergies with care;
• Acknowledging and handling guest concerns with help from
• Actively improving the guest experience by learning from and acting on guest connect responses;
• Ensuring effective prep, production charts and staff positioning (assigning positions and managing breaks)

Experience:

• Supervising: 1 year (preferred)
• Food Service: 1 year (required

1. Builds an outstanding daily Climate on their shift by fostering regular progress toward the achievement of A&W’s Climate Goals. This includes:

• Attending or leading all Climate Meetings and daily huddles;
• Ensuring the well-being and safety of guests and staff;
• Modelling a positive and professional demeanor while working;
• Attending or leading GX circle meetings (feedback sessions) when selected;
• Following and enforcing all personnel policies issued (e.g. Discrimination, Harassment, Bullying and Violence Policy, Media Policy, Confidentiality Policy, etc.).

1. Supports Management in building a high performing restaurant team, including:

• Training and coaching staff as directed by management by positively reinforcing successful performance, and giving respectful and encouraging coaching as needed;
• Following work schedules and maintaining regular and consistent attendance and punctuality;
• Providing feedback on staff performance and recognizing alarms or changes in staff morale and communicating to the restaurant manager;
• Creating a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance;
• May interview new employees.

1. Ensures delivery of an exceptional guest experience by caring for their guests first before anything else. This includes:

• Following up with staff during the shift to ensure their delivery of delighting guests with friendly and caring service at every visit, including:
• Greeting guests upon arrival;
• Serving guests warmly with clear and pleasant communication;
• Handling guests’ special requests and allergies with care;
• Acknowledging and handling guest concerns with help from
• Actively improving the guest experience by learning from and acting on guest connect responses;
• Ensuring effective prep, production charts and staff positioning (assigning positions and managing breaks).

1. Executes store operations during scheduled shifts, including:

• Opening and or closing restaurant;
• Ensuring the restaurant team is achieving A&W operating standards and food safety requirements;
• Maintaining a calm demeanor during periods of high volume or unusual events to keep restaurant operating to standard and to set a positive example for the shift team;
• Ensuring that all restaurant cash handling standards and procedures are met and followed by the shift team;
• Providing quality products consistently for all guests by adhering to A&W recipe and presentation standards;
• Follows health, safety and sanitation guidelines and standards for all products;
• Inspects kitchen and dining areas and kitchen utensils and equipment to ensure sanitary standards are met;
• Requisitioning and inspecting food, supplies, and equipment to maintain stock levels and ensure standards of quality are met.

1. Responsible for financial results on their shift, including:

• Ensuring profit targets for food cost and labour cost are achieved on their shift;
• Managing cash.

1. Resolves and documents any issues within their realm of authority concerning the restaurant, staff and guests according to restaurant policies. This includes:

• Anticipating guest and restaurant needs by constantly evaluating environment and guests for cues;
• Moving throughout the facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met;
• Keeping records, such as amount and cost of meals served and hours worked by employees;
• Verifying temperatures, judge appearance and taste of products and check preparation methods to determine quality;
• Giving guidance toward improvement and making necessary adjustments for consistency.
• Inputting and retrieving data and changing computer procedures using complex series of keypunches to program system.

Job Types: Full-time, Part-time
Pay: $16.50-$18.25 per hour

Benefits:

• Dental care
• Discounted or free food
• Extended health care
• Life insurance

Experience:

• Supervising: 1 year (preferred)
• Food Service: 1 year (required)

Language:

• English (preferred)

Licence/Certification:

• Food Safety Certification (preferred)

Work Location: In person
Expected start date: 2025-09-0