POSITION DESCRIPTION:

The Food Service Team Member will be responsible for managing food service operations while ensuring the store remains clean, well-stocked, and secure. This role requires a strong focus on customer service, food safety, and store maintenance, in addition to managing food-related tasks such as preparation, display, and inventory. The Food Service Team Member will also assist with cash handling and overall store operations as needed.

QUALIFICATIONS:

• High school diploma or equivalent required.
• Previous experience in food service or retail, especially in a fast-paced environment, is preferred.
• Basic food preparation experience and familiarity with kitchen equipment is a plus.

SKILLS & ABILITIES:

• Strong interpersonal skills with the ability to communicate effectively with customers and provide excellent service.
• Ability to maintain high standards for food quality, cleanliness, and safety while managing multiple tasks during a busy shift.
• Ability to perform multiple tasks simultaneously, such as preparing food, handling customer transactions, and maintaining store cleanliness.
• Ability to handle customer complaints and resolve food service issues in a calm and professional manner.
• Ability to work collaboratively with other associates to ensure smooth store operations, even during overnight hours.
• Basic knowledge of point-of-sale (POS) systems, inventory software, and scheduling tools.
• Familiarity with basic office software (e.g., Word, Excel) is a plus.
• Food Handler Certification or willingness to obtain certification during training is preferred.
• ServSafe Certification or equivalent food safety certification is preferred but not required at the time of hire.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

• Be able to stand extended periods (up to 8 hours) during shifts.
• Capable of lifting boxes and products, maximum 50 lbs., frequently 10-25 lbs., and carrying items across the store.
• Ability to bend, squat, and reach for products on shelves, both high and low. Ability to climb a ladder as needed.
• Must be able to walk throughout the store and between departments regularly.
• Ability to handle cash, operate registers, and bag items efficiently.
• Must be comfortable with repetitive tasks such as scanning items, restocking, and organizing products.
• Able to work in cold environments, including freezers and refrigerators, when restocking products.
• The role requires mental focus and stamina to perform physical tasks consistently and efficiently throughout the shift.
• Exposure to varying kitchen temperatures (hot cooking surfaces and cold storage areas).
• Seasonal snow removal, as needed.
• Ability to handle emergency situations.
• Ability to work alone.
  The physical requirements and work environment described here are representative of those that must be met or encountered by an employee to successfully perform the essential functions of this job.

CASH HANDLING & FINANCIAL RESPONSIBILITIES:

• Operate the point-of-sale (POS) system to process transactions for food, beverages, and other products. Handle cash, credit, and debit card payments accurately.
• Assist with closing duties at the end of the shift, including cash register reconciliation and ensuring that cash drawers balance.
• Track and report on food sales and inventory usage during the overnight shift. Ensure that all sales transactions are accurately recorded.