COMPANY OVERVIEW

Bytown Catering is the Ottawa-Gatineau Region’s #1 Choice for catering services. We are a growing locally-owned and operated business providing a range of food services across Eastern Ontario and the Outaouais region that include catering, outlets, restaurants, banquet hall rentals, BeaverTails Mobile franchise and wholesale production. Through all our growth, we remain true to our philosophy of excellence, continuous improvement, and respect for ecological, social and environmental ethics. Come grow your career with us!

SUMMARY

We are a leading catering company based in Ottawa, partnered with a portfolio of prestigious clients across high-profile locations including national museums, high-profile venues, and corporate head offices. We are seeking a seasoned and strategic Food Service Director to lead the overall management of client relationships and food service operations with our key clients.
The successful candidate will be responsible for ensuring operational excellence, client satisfaction, and sustainable business growth across multiple outlets and operations. The ideal candidate will bring a strong background in food service operations, account management, and team leadership, with the ability to operate at both a strategic and operational level.

QUALIFICATIONS

• 7+ years of progressive leadership experience in food service, hospitality, or contract catering environments.
• Proven success in managing high-value client relationships at a senior management or executive level.
• Strong business acumen with a track record of delivering operational excellence and financial performance.
• Exceptional leadership and interpersonal skills, with the ability to inspire cross-functional teams.
• Strong organizational and time-management skills; ability to juggle priorities across multiple sites.
• Knowledge of tourist, government or institutional food service operations is a strong asset.
• Proficiency in Microsoft Office, Point of Sale Systems, other business systems, and an ability to learn new business applications
• Bilingualism (English/French) is considered a significant advantage.
• Experience in event catering sales and event coordination is considered a significant advantage
• Valid Driver’s License and vehicle for transportation is required
• Ability to obtain a Government of Canada Security Clearance is required

ADMINISTRATIVE & REPORTING DUTIES:

• Oversee the financial performance of each outlet, ensuring targets are met for revenue, food/labor costs, and profitability.
• Maintain accurate records of schedules, incidents, inventory, and operational logs.
• Identify operational efficiencies and cost-saving opportunities without compromising quality.