ADDITIONAL INFORMATION

Job Number25091718
Job CategoryFood and Beverage & Culinary
LocationSt. Pancras London Autograph Collection, Euston Road, London, United Kingdom, United Kingdom, NW1 2AR
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

QUALIFICATIONS:

• Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.
• Detail-oriented with a passion for delivering excellence in customer service.

• Advocate and maintain an exceptionally high standard of five-star luxury lifestyle service within The Booking Office, The Hansom, MI+ME, IRD and banqueting operations and any other area in the hotel as required.
• Lead by example with brilliant positive attitude, grooming standard, body language and tone need to be positive, supportive and on brand at all times. The role of Food Service Supervisor is multi-functional, which is based across all venue and types of service delivery in the hotel.
• An Food Service Supervisor will multitask between undertaking and supervising floor service, bartending, barista, hosting, banqueting service and banqueting rooms setups on any given day and in any outlet as required and as directed by supervisors or managers.
• You must adhere to and supervise the adherence by others to all guidelines provided in relation to cleaning, sanitising and returning to usage of all tables, chairs and equipment to ensure compliance with company guidelines. In addition, you must be fluent with correct food handling and service procedures relating to food hygiene, health, safety and allergy awareness.
• As a Food Service Supervisor, your role will also include assisting management and your fellow supervisors & associates with answering guest enquiries for reservations, taking and positively converting groups enquiries and any additional sales/revenue generating activities and general administration to ensure the effective running of the F&B department.
• As Food Service Supervisor, your role will also include creating a harmonious relationship with the culinary and back of house teams and assisting them where necessary in order to ensure that we are exceeding guest expectations with every visit.
• You are expected to deliver service to your full potential when you are here.
• You’re expected to maintain the cleanliness and hygiene of all F&B areas at all times and advocate this as best practice.
• You are required to carry out any other duties that may be required by the hotel management team as the need arises. Please note that this may include assisting departments other than F&B if required on either an ad-hoc or continuous basis.
• Shift patterns for this role are not set and will require you to be available for morning, afternoon, evening or overnight shifts as per the weekly rota