Food Team Member - Dollywood Theme Park - Full Time Seasonal at The Dollywood Company

Pigeon Forge, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Aug, 26

Salary

0.0

Posted On

31 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Food Preparation, Customer Service, Cash Handling, Food Safety, Inventory Management, Sanitation, Suggestive Selling, Team Collaboration, Time Management, Basic Math, Communication, Multitasking

Industry

Entertainment Providers

Description

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a Food Team Member who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Food Team Member will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The Food Team Member position is a frontline position responsible for a wide variety of task to include but not limited to; taking orders, serving, prepping, stocking, organizing, and operating a cash register. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable. Summary of Essential Functions and Responsibilities * Responsible for prompt attention to a wide variety of tasks within food services * Takes orders, serves, prepares, and stores high quality food, measuring ingredients, understanding time and temperature tables to record information, answering guest questions about menu items and pricing, and proper cash handling procedures when applicable * Stocks and organizes the kitchen, food lines, food bars, work areas and eating areas ensuring the proper pulling, delivery, rotation, and storage of product * Provides prompt, courteous attention to guest orders while serving and/or preparing high quality food for our guests’ enjoyment * Provides prompt attention in correctly filling supply orders received by verbal, radio transmission and written orders * Filling orders for stock and organizing work area, proper pulling, delivery, rotation, and storage of product, recording information, and answering guest questions regarding menu items and pricing * Maintains cleanliness in all work areas while moving throughout the Park * Prepares and serves food that complies with expected Dollywood quality, quantity, and presentation and state health code requirements * Maintains cleanliness of any surfaces used for eating on or serving food from, washing dishes, maintaining proper sanitation, cleanliness of general area, scrubbing, sweeping, mopping, trash removal, etc. * Greets each guest with a cordially, treating each guest as an individual * Provides continuous service and attention to details, ensuring Guest satisfaction * Suggestively sells to Guest and thank them for coming * Willing to work at different locations on Park * Be able to answer guests' questions concerning Park layout and menu item availability * Understands and practices safe food handling at all times, following Sevier County regulations and ServSafe guidelines * Be compliant with all safety standards within Sevier County relating to personal safety and the safety of fellow hosts and guests * Follows all procedures/standards affecting Foods financial standing such as portion control, suggestive selling, clocking in/out properly, and completion of tasks in a timely and accurate manner * Understands and follows all Start Fresh procedures * Learns and memorizes 4-Critical Safety Standards Management reserves the right to change and/or add to these duties at any time Education and Experience Required * Employees may be required to be 18 years of age to operate some equipment * At least 6 months of previous foods experience preferred * At least 6 months of previous customer service preferred * Basic computer skills required * Must be able to pass a pre-employment drug screen Knowledge, Skills, and Abilities * Able to display and live out our Lead with Love principles strongly rooted in the Dollywood Company culture by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated * Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees * Able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work * Must be self-motivated and disciplined * Must be able to prioritize and complete work assignments on a timely basis * Must maintain strict confidentiality and judgment regarding privileged information * Must be willing to constantly improve * Must have professional appearance with good personal hygiene * Must promote and support a “team” work environment by cooperating and helping co-workers * Must adapt to changes easily * Must tolerate a fast-paced environment * Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines * Must have manual dexterity necessary to complete all job duties * Able to sit and/or stand for long/short periods * Able to comprehend instructions and retain information * Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays * Able to be flexible to handle frequent changes in priorities * Able to work outdoors * Able to use equipment such as, but not limited to, cash registers, guest ordering systems, grills, fryers, steam kettles, drink machines, dough machines, ovens, warmers, popcorn machines, ice cream machines, knives, slicers, wedgers, rolling carts, carrying trays, tray jacks, dishwashers, bus tubs and carts, dollies, brooms, mops, etc. * Basic math skills necessary to count out change to guests as applicable * Must be able to lift 30 lbs with or without 2-person lift. 30+ lbs require a 2-person lift * Must take Start Fresh training, as well as implement all safety aspects of Start Fresh training * Must be able to work and tolerate temperatures ranging from 0 to 120 degrees * Must comply with all Health Dept., Serv Safe, and Company regulations pertaining to Food Safety Handling Procedures Physical and Cognitive Requirements * Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs. utilizing company’s safety guidelines for safe lifting * Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces * Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions * Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors * Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.

Responsibilities

Responsible for taking orders, preparing and serving high-quality food, and maintaining cleanliness in all work areas. Ensures guest satisfaction through friendly service and adherence to food safety and health code regulations.