Food to Go Development Manager - Retail Operations
Job Req ID: 6600
Job Posting Closing Date: 11:59pm, Monday 7th July 2025.

SKILLS FOR SUCCESS

Joining us as Food To Go Development Manager the minimum criteria you’ll need is:

• Previous people/ team leading and management experience in a FTG, Quick Service or Food production outlet
• Be able to demonstrate experience of effectively managing targets and controlling costs;
• Been involved in the development of new managers in a Food environment.
• Demonstrable understanding of a profit and loss account, and an understanding of gross profit.
• Commercially aware of the fresh-food marketing place and ability to utilise that knowledge to drive sales performance;
• An understanding of Food Safety and HACCP, and how this can be implemented to reflect best practice.
• Excellent IT skills- to include Microsoft Office 365 and BI tools.
• GCSE Maths and English Grade A-C or equivalent.
• Must have a clean/valid UK/EU driving licence and be prepared to travel daily between stores throughout the province;

The Attributes you’ll need include:

• Excellent written and verbal communication skills;
• Strong leadership capabilities, able to influence others, encouraging development and continuous improvement
• Analytically minded, able to interpret and use data to drive business performance and inform decisions.
• Creative, comfortable with designing interesting and engaging content to deliver business updates to various stakeholders.
• Strong customer focus and ability to motivate and inspire others to deliver the best possible service;
• Passionate about providing high levels of customer service in line with Company ‘sparkling service’ standards.

It is not essential, but would be advantageous if you:

• Are passionate about food with previous experience in a similar role within the food & beverage/hospitality/retail industry;
• Have a proven track record leading and managing teams within an area or cluster of stores;
• Previous experience in a production kitchen environment cooking meals, breads, bakery, cakes and desserts from scratch.

Committed to driving innovation and exceeding our customers’ expectations we are looking for a Food To Go Development Manager to support our highly successful and rapidly growing food-to-go/quick-service retail market.
Our food-to-go offering includes hot food, deli, in-store produced sandwiches, coffee and in-store bakeries under internal/external brands such as Barista Bar, Delish Deli and Subway®.
Reporting to the FTG Operations Manager in Henderson Retail, you will be part of an Area Team dedicated to support our food-to-go/deli unit managers and store managers within our company-owned store estate on the following: operational support, achievement of GP targets, cost control, food safety standards, driving sales in line with company targets, effective resource allocation and looking at ways to continuously improve the customer experience through our brands/product offerings and quality. You will also work closely with our Compliance/Quality teams on areas such training and food safety/health & safety/quality requirements.
We place our communities at the heart of everything we do, therefore you’ll also develop strong links with the environments in which our stores operate on the continued development and support of the ‘local’ supply offering.