ONLINE SALES/CUSTOMER SERVICE – CORK BUILDERS PROVIDERS LTD

Part of Grafton Group Plc, The Chadwick’s Group is the market leader in the builder’s merchanting industry in the Republic of Ireland Part. Main brands include Chadwicks, Cork Builders Providers, Davies, Telfords. In addition, and through organic growth and acquisitions the Group have established a range of brands which are close to the core but offer a uniquely different range of products. These include Heitons Steel, Panelling Centre, Morgans Timber, Proline & Sitetech.

KNOWLEDGE & EXPERIENCE

• Contact centre / Customer Service experience.
• An excellent, clear, and professional telephone manner.
• Good verbal communication skills.
• Excellent interpersonal skills.
• Great problem-solving and organizational skills.
• Experience in providing support to both prospective and existing customers through in-person, phone, email, chat, and digital channels.
• Experience in providing timely, empathetic help that keeps customers’ needs at the forefront of every interaction.
• Building Industry or retail business knowledge would be useful, but not essential.

OUR BENEFITS INCLUDE

• Competitive Basic Salary
• Private Health Care
• Sick Pay Scheme
• Paid Maternity and Paternity Leave
• Pension Scheme
• Colleague Saving Scheme
• Profit Share Scheme
• Colleague Discount
• Educational Assistance
• Wellness initiatives
  Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Chadwicks Group we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

• Answering all calls in a professional & efficient manner.
• Dealing with queries or transferring to the relevant department.
• Handle customer inquiries, complaints, and feedback via phone, email, or chat.
• Maintain a clean & tidy reception area.
• Greet all customers in a polite and friendly manner.