Force Contact & Control Operator at Gwent Police
Monmouthshire, Wales, United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

12 Sep, 25

Salary

31296.0

Posted On

13 Jun, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Human Resources/HR

Description

Force
Gwent Police
Role Type
Police Staff
Business Area
Protective Services
Department
Force Communication Suite
Location
Gwent Police Headquarters
Grade
SC35
Salary
£24,222 - £31,296 (with shift allowance, £29,066 - £37,555 approx.)
Allowances
Shift, Weekend Working
Shift Percentage
20%
Part/Full Time
Full Time
Hours per Week
37
Type of Contract
Permanent
Level of Welsh language ability required?
2
Closing Date
03/07/2025, 13:00
Job Advert Description
Please note for Welsh speaking candidates the initial national test is completed in English. Internal Force processes including force assessment centre and interview can be conducted in Welsh. To support candidates it is suggested that you change Language to Welsh on the Jobs Posting Board.

Responsibilities

ROLE OVERVIEW

Force Contact & Control Operators are highly trained and skilled, they deal with all emergency calls received through 999 and all non-emergency calls received via 101 and the Switchboard. In addition to recording incidents and giving advice, the operators are also responsible for the dispatch and control of police resources, making sure the right officers are in the right place at the right time. We are looking for enthusiastic and ambitious applicants with a positive approach and good telephone manner with people and would encourage potential applicants to apply for the ride along scheme to gain insight into the role.

Here at Gwent Police, we value our employees, and we provide ample support and training to ensure you excel in your role, alongside receiving benefits such as:

  • Generous annual leave entitlement that rises to either 29 or 30 days depending on grade plus 8 bank holidays
  • Employee Assistance programme and a range of wellbeing support programmes
  • Free access to on-site gyms
  • Discounts from various retailers via the Blue Light Scheme and Vectis Card
  • Cycle to Work Scheme
  • Hybrid/Agile working (role dependant)
  • Flexible working opportunities
  • Local government pension scheme
  • Range of support networks
  • Generous maternity/paternity and adoption leave entitlements
  • Generous sick pay provisions
  • Option to become a member of UNISON, the public service unio
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