ABOUT US:

British Transport Police (BTP) is the national police force for the rail network throughout Great Britain. We are the ‘Guardians of the Railway,’ putting passenger safety at the heart of what we do. Our values are simple: We Care, We Do the Right Thing, We Strive to Be Better Every Day, We Are One BTP, and We Are Proud to Protect. Join us and help create an environment where we can all be our best every day.

THE OPPORTUNITY:

Salary: Starting salary of £43,527.67 per annum which consists of a base salary of £31,333.35 plus 20% Shift Allowance, £1,500 Market Supplement and £4,427.65 London Allowance.
Contract Type: Permanent
Location: Force Control Room London, Palestra.
Hours: The working hours for this role can be unsocial as it involves a 24/7/365 shift pattern that include early starts, late finish times and night shifts. Nevertheless, working as a Communication Officer for BTP offers a career that is incredibly stimulating, exiting and fulfilling.
Are you looking for your next exciting career move? British Transport Police have an excellent opportunity for Communication Officers to join our Force Control Room London.

As a Communications Officer, you will be working in a safety-critical role and be responsible for:

• Handling calls, dispatching radio messages, and managing police responses to incidents.
• Accurately recording information and assessing it to determine the appropriate level of responses.
• Effectively managing emergency telephone calls, evaluating the urgency of the incident, and prioritising police responses when necessary.
• Obtaining and evaluating information to determine response criteria and deployment levels using THRIVE and NSIR, prioritising public and officer safety at all times.
• Monitoring incidents and providing advice, deployment and direction of appropriate resources via radio to ensure a suitable and effective responses.

ESSENTIAL SKILLS:

• Effective communication skills.
• Excellent customer service skills and the ability to make decision based on threat, risk and harm.
• Manage situations in a calm and assertive manner.
• Utilising different communication methods (e.g. telephone, radio, email).
• Proficiency in IT and the ability to use multiple integrated systems and with excellent keyboard skills. You must be able to capture information in a timely and accurate manner during the contact.
• Working as part of a team in a control room/contact centre environment.
  Further information about this vacancy can be found in the attached job description.
  Vetting: Successful applicants will be required to pass Recruitment Vetting (3 years minimum UK residency required), including a full background and financial disclosure. For more information and top tips, please see attached document.
  Medical: We’ll ask for relevant health and medical history details to support employee. wellbeing.
  References: We’ll ask for references to cover the past 5 years.
  Vetting: Successful applicants will be required to pass Recruitment Vetting.
  How to apply: Applications will require you to complete a series of three questions outlining key skills and qualities required to become a successful Communications Officer.

• Handling calls, dispatching radio messages, and managing police responses to incidents.
• Accurately recording information and assessing it to determine the appropriate level of responses.
• Effectively managing emergency telephone calls, evaluating the urgency of the incident, and prioritising police responses when necessary.
• Obtaining and evaluating information to determine response criteria and deployment levels using THRIVE and NSIR, prioritising public and officer safety at all times.
• Monitoring incidents and providing advice, deployment and direction of appropriate resources via radio to ensure a suitable and effective responses