KNOWLEDGE/ SKILLS:

Experience of creating posters, tickets & other materials
Ability to prioritise and manage workload
Ability to liaise and communicate with staff at all levels
Excellent interpersonal & communication skills - written and oral - inc. demonstrating empathy & sensitivity to patients and relatives
Ability to promote good working liaisons (staff, patients, relatives)
Ability to provide excellent customer care
Knowledge of IT databases and computer systems
Competent in using Microsoft Office packages including Word, Excel, PowerPoint and Outlook
Proven strong administration skills
Excellent attention to detail
Accurate data entry
Excellent telephone manner
Experience of supervising volunteers
Competent in using Canva
Competent in using social media including Facebook and Instagram

EXPERIENCE :

Experience of working within a customer service environment/fundraising team
Experience of organising various tasks and workload
Working with charities
Working with volunteers

OTHER REQUIREMENTS

The post holder must demonstrate a positive commitment to uphold diversity and equality policies approved by the Trust.
Ability to travel to other locations as required.

JOB PURPOSE:

To support the Fundraising Team with their operations to maximise income for FORCE patients by assisting with a wide range of activities. You will be the first point of contact for fundraising visitors and enquiries, support with event logistics, supervise & recruit volunteers and undertaking fundraising administration.
This is an exciting time to join the Fundraising team and ideal role if you are looking to start a career in Fundraising.

DUTIES AND RESPONSIBILITIES:

1. Supporter engagement and communications

• Meet with and respond to enquiries from supporters, volunteers etc (by phone, mail and in person), giving information on FORCE inspiring them to raise funds or referring enquiries as appropriate
• Provide excellent supporter care, always thanking supporters in a way which enthuses and encourages commitment and loyalty to FORCE
• Create marketing materials such as posters, certificates or tickets as required and ensure information is kept up to date online and on display boards
• Collate from team leads articles and imagery for monthly E-newsletters as well as putting together and scheduling.

1. **Fundraising Event/Activity Support

• Assist with all elements of event/fundraising activity administration (including phone calls, registration forms, updating records on the database, creating reports and sending emails/letters)
• Assist Fundraisers with event planning, communications, logistics, organisation preparation, volunteer recruitment and management and event clear up
• Manage the logistics and maintenance of the event trailer and be willing to drive the van and trailer when needed to external events
• Help distribute leaflets / posters and banners for events
• Attend fundraising events where representation is needed and happy to speak about the work of FORCE
• Manage & develop Collection Box income
• Supervise volunteers to support fundraising activity and administrative tasks.

1. **Administration

• Input supporter data on the database in a timely and accurate way and according to the organisation’s Privacy Policy
• Ensure communications are always timely, accurate, personal and relevant
• Assist where required with inventory control and ordering of stock for fundraising use and with other fundraising tasks such as conducting online research or pulling fundraising/marketing reports off reporting systems
• Booking appointments
• You will have good IT skills in Microsoft Office packages including Word, Excel, PowerPoint and Outlook, and the internet and the ability to organise a wide variety of activities at any one time. We also require that you are competent around social media
• To participate in meeting ad well as note taking when necessary.