Forecasting & Staffing Analyst at EXL Talent Acquisition Team

, , India -

Full Time

Start Date

Immediate

Expiry Date

27 Aug, 26

Salary

0.0

Posted On

29 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Demand Forecasting, Capacity Planning, Staffing Analytics, SQL, Alteryx, Tableau, Data Science, Workforce Management, Scenario Analysis, Data Transformation, Variance Analysis, Resource Optimization

Industry

Business Consulting and Services

Description

Support business and operational teams by forecasting demand, workload, or volume patterns using historical trends, seasonality, pipeline inputs, and business drivers to enable forward-looking planning. • Develop and maintain capacity and staffing analytics, translating forecasted demand into required resource levels based on productivity, utilization assumptions, skill mix, and service-level expectations. • Perform scenario and what‑if analyses (e.g., growth scenarios, attrition impact, hiring delays, demand spikes) to help leadership understand trade-offs and risks associated with staffing decisions. • Analyze workforce-related data such as capacity, utilization, availability, and performance using SQL and analytical platforms (e.g., Vertica) to identify gaps, excesses, and optimization opportunities. • Execute data preparation, transformation, and integration activities using SQL and Alteryx, ensuring clean, consistent, and reliable inputs for forecasting and staffing models. • Design and maintain Tableau dashboards and analytical reports that provide clear visibility into demand vs. capacity, staffing gaps, utilization trends, and forecast Docusign Envelope ID: EDB61647-A540-48D8-8733-8A8C8C371BFA accuracy for operational and leadership stakeholders. • Continuously refine forecasting methodologies, assumptions, and models based on actuals, variance analysis, and feedback to improve accuracy and reliability over time. • Identify and flag workforce-related risks such as skill shortages, attrition trends, capacity constraints, or forecast volatility, and support mitigation planning through data-backed insights. • Ensure data quality, governance, and transparency by maintaining documented assumptions, calculation logic, model versions, and clear traceability from source data to reported outcomes. • Enable reuse and adoption of analytics by documenting dashboards, data definitions, and forecasting approaches, supporting consistent interpretation across stakeholders.

Responsibilities

The role involves forecasting demand and workload patterns to develop capacity and staffing models for a contact center. It also requires designing Tableau dashboards and performing scenario analyses to optimize resource levels and mitigate workforce risks.