FORECOURT CENTRAL OPERATIONS MANAGER

£67,000 plus great benefits (Work Level 5)
In this role you’ll work in a hybrid way splitting your time between home and occasional visits to our Manchester office (find out more about our hybrid working policy at https://jobs.coop.co.uk/hybrid-working-policy ).
We’re looking for a Forecourt Central Operations Manager to join the Franchise team within our wider B2B organisation. In this brand-new role, you’ll be key to the growth of our Franchise PFS (Petrol Filling Station) estate. You’ll support the development and delivery of the PFS model across teams in our Co-op.
This is an exciting time to join our Franchise team, as we are set up for a period of growth to increase our estate by ten times. And you get to be part of it! Taking an active role to deliver fundamental change and add long term value. You’ll get to shape this role and the impact it’ll have for our Co-op and Franchise partners.

WHAT YOU’LL DO

• Work with the Franchise Product team to design, launch and evolve new systems, services, and operational improvements that meet the needs of PFS Franchise partners
• Be a voice for PFS partners and stores, and work with the relevant service teams to resolve any issues
• Develop the operating model for various PFS electronic point of sale (EPOS) solutions
• Build close working relationships with franchisees and internal stakeholders to develop the proposition and embed change
• Work cross-functionally to ensure Forecourts are included in business wide change initiatives
• Ensure business readiness, operational adoption, thoughtful communications and engagement planning for any changes

THIS ROLE WOULD SUIT PEOPLE WHO HAVE

• Experience working in a retail, franchise or FMCG sales environment
• Strong organisational skills with the ability to manage complexity and competing priorities and partners
• Experience engaging and influencing senior leaders and external partners to support the delivery of change
• Strong commercial and operational understanding
• Resilience, adaptability and are delivery-focused