YOUR TYPICAL DAY WILL INCLUDE:

• Team Leadership: Inspire and lead a talented team to deliver timely and high-quality outcomes for the client, while promoting a culture of continuous improvement.
• Risk Management: Support the Manager to ensure the team meets legislative AML/CFT requirements, adheres to the client’s internal procedures and Deloitte’s risk management policies through the timely and accurate assessment, investigation/requests and review of information, and resolution of complex financial crime cases & alerts.
• Workload management: Ensure the team are utilised on productive work by managing workloads and case assignments for the team and ensuring analysts have the requisite system access and training to perform the required process steps.
• Manage customer expectations: Support the team in managing the more complex customer enquiries, being alert to the needs of the clients’ customers.
• SME input & Escalation: Support the team with subject matter expertise guidance to resolve the more complex cases and facilitate robust decisioning on escalation of cases back to the client, in line with the clients’ internal procedures, where required.
• Performance Improvement: Apply a risk lens to enhance performance and operating efficiency of the team, sharing insights with the Manager to support in the provision of expert advice tailored to the client.
• Eye for Detail & Quality: Oversee the team in meeting the quality expectations of the client & Deloitte by analysing quality check results, identifying team members requiring further support/training and taking actions to support their development. Ability to undertake ‘escalated’ conversations with customers.
• Client Relationships: Develop deep client relationships through the provision of high-quality outcomes.

ENOUGH ABOUT US, LET’S TALK ABOUT YOU. YOU ARE SOMEONE WHO DEMONSTRATES STRONG:

• Experience: 3 plus years in a financial crime banking environment, ideally with customer facing experience. AML/CFT and Sanctions legislation, policy and frameworks experience is preferred.
• Leadership: Passion for developing and mentoring diverse teams. Ideally, experience in a Team Lead position.
• Communication: Strong stakeholder engagement experience with the ability to convey complex ideas concisely and adjust communication style to the audience in a positive manner.
• Organisation: Ability to organise and prioritise multiple tasks, as well as adapting to business needs.
• Customer Experience: Takes pride and commitment in quality customer service.

We are currently on the lookout for a Senior Consultant Contractor, who specialises in financial crime, to join our team in Auckland. The focus for the first 6 months will see you leading a small team of Financial Crime Analysts working with a key bank client to ensure enhanced customer due diligence is conducted on the Bank’s higher-risk customers. You and the small team you lead will provide flexible financial crime-related support to the Bank, after the initial assignment you may be required to lead the team in performing other financial crime-related operational functions.