Forensic Review Analyst at Watchtower Security LLC
Maryland Heights, MO 63043, USA -
Full Time


Start Date

Immediate

Expiry Date

27 Oct, 25

Salary

45000.0

Posted On

28 Jul, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Job Skills, Microsoft Office, Communication Skills, Software, Thinking Skills

Industry

Other Industry

Description

The Forensic Review Analyst I is a Tier 1 position in the Forensic Review Department. FRAls are responsible for completing non-violent, non-time-sensitive, and less complex reviews. This position requires strong attention to detail and critical/situational thinking skills. Written and verbal communication skills are a must, as this position requires frequent collaboration with clients, law enforcement, and peers. At times, FRAls may be required to complete more complex, time-sensitive, and/or non-violent priority requests if the team or department needs a call, or if opportunities arise to gain/showcase additional skillsets.

Essential Job Functions:

  • Review, interpret, and resolve video surveillance footage for reported incidents, including criminal & nuisance activity. Focus on non-violent, non-time-sensitive, and less complex requests, including quickets.
  • Example requests include improper dumping, gate hits, pet messes, vehicle damage/vandalism, unit burglary, vehicle tracking, missing packages, etc.
  • Keep detailed, professional notes of observations, processes, and communication within requests and time record entries.
  • Write a concise, detailed summary of reported incidents- may include car details, description of individuals, or time of activity.
  • Compile video footage and/or still images into a completed product for clients and law enforcement.
  • Regularly communicate with clients and law enforcement, written and verbal
  • Phone calls are expected in most reviews.
  • Interdepartmental collaboration and problem solving
  • Participate in regular 1:1 meetings with the team supervisor.
  • Submit camera image quality concerns through the provided platforms.
  • Maintain a weekly time record through the company-provided platform.
  • Regularly monitor personal work email and chats for company correspondence
  • Answer incoming calls.
  • Maintain performance metrics consistent with averages for like positions, including:
  • Average hour per review
  • Average hour per draft check
  • Average number of events per week

Job Skills and Requirements:

  • Bachelor’s degree preferred.
  • Must have exceptional written and verbal communication skills.
  • Analytical/critical thinking skills
  • Basic knowledge of video and photo editing software preferred.
  • Experience with Microsoft Office preferred.
  • Proven work history that indicates an ability to work well with others and alone.
  • Customer service experience
Responsibilities

Please refer the Job description for details

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