ABOUT OUTREACH

Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, ZoomInfo, and Verizon to name a few. To learn more, please visit www.outreach.io.

REQUIRED SKILLS & EXPERIENCE

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• 5+ years in customer-facing implementation or deployment roles (e.g., Solutions Engineering, Professional Services, Revenue Operations, or FDE roles)

• Experience with AI/ML systems, LLMs, or prompt engineering a plus
• Technical experience with SaaS integrations, APIs, data pipelines, or CRM systems (Salesforce, HubSpot, etc.)
• Strong understanding of sales workflows (e.g., prospecting, discovery, pipeline management, deal review)
• Ability to translate complex business processes into clear, executable deployment plans
• Strong communication skills for working cross-functionally with Product, Engineering, and GTM teams
• Experience working in Agile or iterative implementation models (pilots, MVPs, rollouts)

ABOUT THE ROLE

Outreach is leading the future of intelligent revenue execution through the power of AI Agents. As a Forward Deployed Engineer (FDE), you’ll sit at the intersection of advanced AI technology and real-world customer outcomes—deploying, customizing, and operationalizing AI Revenue Agents across a wide range of GTM workflows.
You’ll play a hands-on role in piloting and implementing AI agents like the AI Revenue Agent, Research Agent, Conversation Agent, and Deal Agent, ensuring they are seamlessly embedded into customer sales processes. FDEs are not just technical implementers—they’re functional consultants, workflow strategists, and trusted advisors.

WHY THIS ROLE MATTERS

The future of selling is AI-assisted—and the FDE team is on the front lines of making that future real. You’ll help Outreach customers realize transformative value, redefine seller productivity, and drive the next evolution of the modern revenue organization.
Location: United States

WHAT YOU’LL DO

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• Lead AI Agent Pilots & Implementations Deploy and configure Outreach’s AI Revenue Agents in real customer environments, driving fast, measurable outcomes.

• Understand & Map GTM Workflows Partner with Sales, Marketing, and RevOps stakeholders to deeply understand business processes and identify where AI agents can be embedded to drive impact.
• Customize & Tune AI Behavior Adapt agent capabilities to customer-specific use cases using prompts, data integrations, routing logic, and system configurations.
• Develop Reusable Solutions Build and document repeatable implementation patterns, success criteria, and collateral to scale deployments across the customer base.
• Act as a Product & Field Liaison Provide structured feedback to Product and Engineering based on customer insights, and help communicate roadmap priorities to customers.
• Train & Enable Customer Teams Support customer readiness and change management with training, documentation, and functional support.