Your role

As a Forward Deployed Engineer, you work directly at the interface between the product and customer setups. You gather requirements, translate them into robust implementations, and launch fonio for customers – including integrations, automations, and ongoing optimization.

You work closely with Product/Engineering and Go-to-Market, ensuring that deployments are fast, stable, and repeatable.

This is what you can expect

• Gather customer requirements and translate them into concrete implementation plans
• Setting up and deploying fonio setups in production: workflows, logic, prompts, guardrails
• Implement integrations with third-party systems (APIs, webhooks, CRM, calendars, ticketing, etc.)
• Develop smaller features and glue code to cleanly represent customer use cases.
• Debugging under production conditions: Calls, flows, edge cases, quick fixes
• Build reusable templates and deployment playbooks to make setups scalable.
• Provide product feedback: Prioritize pain points and feature gaps and communicate them specifically to the team.

Who we are looking for

• Solid coding skills: you can implement independently, not just configure.
• Strong understanding of AI systems and LLMs (Prompting, Tool-Use, RAG, Failure Modes)
• Workflow thinking: translating complex processes into robust, testable flows
• Experience with APIs, webhooks, authentication, and common integration patterns
• Cloud basics: Deployments, observability, debugging in production
• A very pragmatic approach: deliver quickly, stabilize, iterate.
• Bonus: Voice/Telephony, n8n, TypeScript/Python, SQL, Monitoring/Tracing, GDPR