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FOS at Digitide Solutions Limited

Khajuwala, Rajasthan, India -

Full Time

Start Date

Immediate

Expiry Date

16 Oct, 26

Salary

0.0

Posted On

18 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Collections, Communication Skills, Problem Solving, Analytical Skills, CRM Systems, Microsoft Office, Time Management, Organizational Skills, Account Management

Industry

IT Services and IT Consulting

Description

As a FOS, you will be the first point of contact for customers seeking assistance with their accounts and collections. Your primary goal is to provide exceptional customer service, ensuring a smooth and timely resolution to their queries. You will work closely with the Customer Care Executive team to understand and address customer needs, offering accurate and timely information. Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe. For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve. With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Responsibilities

The First Operations Specialist serves as the primary contact for customers regarding account assistance and collections. The role focuses on resolving customer queries efficiently while collaborating with the Customer Care Executive team.